Saturday, January 26, 2013

Support Ticket #01587329 XVI (Updated)

Well I took the dear noob Cruella for a spin today to get the screenshots for dear Theresa Linden and my other friends at Linden Lab.

I have sent these pictures today.(As always, you can click the pictures to enlarge them!)
1. Bock speaking in local chat at Southern Charm
2. Cruella speaking in local chat at Sothern Charm
3. Bock in IM with brother in-law Dej at Southern Charm
4. Bock in local with Dej at Southern Charm
5. Bock at KMADD in IM with son Guyke Lundquist
6. Cruella at KMADD receives IM from Bock at KMADD
7. Bock at KMADD in IM with Dej
8. Cruella at KMADD in IM with Guyke
9. Cruella receiving IM from Bock at KMADD
10. Bock in local chat at KMADD
11. Cruella in local chat at KMADD
12. Bock buys a shape demo for 0 lindens at KMADD
(and please note in upper right corner that he pays 0 LD twice)
13. Cruella buys the same demos at KMADD and only pays once (see upper right corner)
When I went to my email to send the screenshots, there was a pleasant message from Theresa waiting.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

You are such a lovely person and I adore you. Thanks for working with me, and take your time. I look forward to hearing back from you.

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

I think I am in love but I played cool and sent her this message with the pictures in three batches.

"Hello again dear Theresa,

I am sending you 13 screenshots I took today with the help of Guyke and Dej. I could not recreate the double teleport thing that I have sent you a picture of earlier. As it seems I can only send you six pictures at a time I will send the other 7 after this.

Please tell me if you need a screenshot of something else, my brain is still a bit mushy LOL

Hugs
Bock"
---

Update, late Sunday morning (CET)
When I woke up on Sunday there was a new email from dear Theresa Linden waiting for me.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
  Hi Bock,

I know you are sleeping so I will be quiet...shhhhh... lol!

I just have one more question for you before we move your info on to the developers.  I will gladly create a Jira or add your information to the existing Jira related to this issue.  The only problem with that is since public JIRA went internal only back last September, residents are only able to submit and see their own Jira. If I create it, you will not be able to get the updates and communicate directly with Alexa or the developer investigating it. I would be the middle man between you and them and that can may delay some of the process if you aren't speaking with them directly.  I would highly recommend you submit your own Jira ONLY for this reason, and if you need help I can gladly help you with it.  But either way, I will help you.  Please let me know how you would like to proceed.

Warm regards,

Theresa Linden"

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I have just sent Theresa the following answer.

"Hello Theresa,

I would very much prefer to have you as the middle man even if it should mean a little delay. I am not fluent in IT-nese (That is actually one of the reasons my brain had turned to mashed potatoes on Friday, I have become involved in two projects at work which forces me to communicate with our IT/personnel and they speak the most atrocious IT–Swenglish, i.e. a mixture of IT terms and vocabulary in both Swedish and English that becomes totally confusing to me). You and I communicate well, so I would prefer to keep it like that, if that is OK with you and Linden Lab.

I have been thinking a lot on the problems and will probably send you something soon to be relayed on to the developers, if I think it's worthy of your and their attention. I am after all only a rational man and not well-versed in the workings of any programs or computers.

So in summary, please, please stick by me in this until the end!
Yours,
Bock"

2 comments :

  1. I almost wonder if your connection is too fast! Seriously, maybe the double type is due to the latency on the viewer end if it expects a slower connection.

    ReplyDelete
    Replies
    1. I don´t think my connection speed is the problem buddy, because Cruella is using the same bandwidth and doesn't suffer from any of the problems that are haunting Bock.

      I have been thinking a lot about this and will try to organize and write down my thoughts later today - or perhaps later in the week - and share them with you all.

      Delete

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