Showing posts with label malware. Show all posts
Showing posts with label malware. Show all posts

Saturday, January 12, 2013

Support Ticket #01587329 VII

The adventure continues and the plot thickens... Today I sent the following email to my friend Theresa Linden at Linden Lab.
Illustration from autocab International

"Hello again Theresa,

When I did the self-tests you have asked me to perform with the test avatar I got the following results, nothing has been attached.

I do not get the repeats when I am chatting from my home sim (Southern Charm), neither in IMs nor in local chat. However if I go to a laggy sim (KMADD or a party sim) I still immediately get repeats of my own chats in local chat and those I talk to tell me I repeat in IM.

I also get the repeat teleports when I go from the laggy sims back to Southern Charm. When I have already successfully teleported back to Southern Charm I get this pop up (see picture Teleport message).

During this whole experience I have tried scanning for virus with both the program I have installed on my computer (PC Tools Internet Security) and several of the online virus-scanners (f-secure, Trend Micro etc.), at the suggestion of friends I also tried a free trial of the program Malwarebytes Anti-Malware.  None of these could detect any infection.

As some of my friends had told me about a Trojan that could settle in my keyboard I late last night made a search for a program that could detect and remove such a threat. I found and installed the program Spy Emergency, using this program two infections were detected VX2 ABetterInternet and Trojan Win32 Malware. These were removed in the recommended fashion and then I tried out Bock again, but the results were the same as I have reported above.

I am once again anxiously awaiting your recommendations on further actions.

Hugs,
Bock"

P.S. to my email earlier today.

"Hi again Theresa,

I forgot to mention that my payments are still repeated when I am in a laggy region but not when I pay from my home sim.

Hugs,

Bock"

Sunday, December 30, 2012

Technical Malfunctions

Since a couple of weeks I have been experiencing some strange technical problems in SecondLife. Below I will give you a complete list of the various problems, the causes that have been suggested to me and what I have done to try to solve them.

I noticed all the problems at the same time, so as far as I know they arose simultaneously. At that time I was using the Firestorm viewer.


Problem 1:  Repetition of my chat in local
Frequency: Daily
Description: When I speak in local chat all my remarks are repeated once. It looks like this in local chat:

"Bock McMillan: I am speaking in local chat.I am speaking in local chat."

or 

"Bock McMillan: I am speaking in local chat.
A.A: Bla bla bla
B.B: Yodel-yodel-yodel
C.C: Di-da-de-da-dum-dee-dum.
Bock McMillan: I am speaking in local chat."

What I have tried to illustrate above is that sometimes the repetition is instantaneous while at other times there is a delay of between 10-60 seconds. There are no brackets around the repetitions. Mostly I can see it happening myself but at other times I don´t see it.
Suggested causes: a) Translation is activated, b) Pushing Page Up, c) Lag

a) I have checked this at least 25 times and translation is never, and has never been, activated, besides if it were a translation it would - usually - have brackets around the repetition.
b) No, I do not try t annoy myself and everyone else at the venue by pushing the "Page Up" key on my keyboard every time I have spoken in chat. (You will have to take my word for this, I´m afraid.)
c) Yes, it happens in venues where there is lag, but it can also happen where there is no lag at all.


Problem 2: Repetition of my chat in Instant Message
Frequency: Daily
Description: When I speak in IM all my remarks are repeated once. Reportedly sometimes the repetition is instantaneous while at other times there is a delay of between 10-30 seconds. I cannot see it myself but the people I am talking with tell me about it.
Suggested causes: See Problem 1.


Problem 3:  Repetition of payments
Frequency: Daily
Description: When I buy, donate or tip my payment is repeated either immediately or within 60 seconds afterwards. This means I make two purchases and receive two deliveries of everything I buy or that I donate or tip twice the amount I had intended.
Suggested causes: Lag (See Problem 1 c and my additional information about this)


Problem 4: HUD's are turned on or off involuntarily
Frequency: Daily
Description: If I have a HUD turned on it turns itself off and if I have it turned off it turns itself on.
Suggested causes: Lag. (See Problem 1 c and my additional information about this.)


Problem 5: Involuntary movement
Frequency: Weekly
Description: When I am standing around or dancing at a venue my avatar starts moving around until it ends up in a corner from where it cannot be moved.
Suggested causes: Lag. (See Problem 1 c and my additional information about this.)


Measures I have already taken to try to solve the issues, to no avail so far.
1. I have cleared my caches 984,367 times (Well, no less than 100 times if that is more believable)
2. I have restarted  my modem no less than 25 times, on occasions leaving it off more than an hour.
3. I have re-installed the SecondLife viewer more than 20 times, making certain that I did a fresh install every time.
4. Switched to Linden Lab´s viewer 3 and then back again to Firestorm and then back again to Linden viewer 3, making sure every time that I did a fresh install.
5. I have talked with a sweet Linden on the labs Live-Chat support. She made the same suggestions that I have listed above (1-2), checked my avatar for corruption and told me it was low but she was going to run a cleaning procedure anyway, which she did. 
6. I have taken off all my attachments and HUDs and reset the HUDs.
7. I have run several virus and malware scans on my computer, both online and offline.

Today, after yet another fresh install, I took the drastic measure to delete everything in my Inventory that was younger than sixty days. Luckily I have not been purchasing much lately, but unluckily all your holiday greetings had to go I am afraid. Results of this drastic measure are still pending. This measure did not help at all!

(The information in this post was later turned into the support ticket #01587329 I sent to Linden Lab)

Saturday, May 12, 2012

Message To My Buddy Apmel - UPDATED

Hey, bosom buddy, when I surf on to your blog I get this message from my Internet Security program. You better check it out and fix it!

Update
When I try to go to virtual.outworlding.blogspot.com I get this message.

Update 2
The problem has been handled by my tech-savvy bosom buddy. All is clear now!