Showing posts with label problems. Show all posts
Showing posts with label problems. Show all posts

Monday, February 11, 2013

Mocking Bock

Photographer Teno Teriac
The photo was stolen/borrowed/quoted from Teno Teriac´s blog teno tc´s as a down payment for the damages due to me for the extreme pain and suffering caused by his and Craig's/Atreyu´s mockery of my stuttering yesterday.

Exhibit 1.(chat log)
[2013/02/10 13:27]  Teno Theriac: better?
[2013/02/10 13:27]  Bock McMillan: no repeats?
[2013/02/10 13:27]  Teno Theriac: better?
[2013/02/10 13:27]  Atreyu Raleigh (craig.jules): bette
[2013/02/10 13:27]  Atreyu Raleigh (craig.jules): bette
[2013/02/10 13:27]  Atreyu Raleigh (craig.jules): r*
[2013/02/10 13:27]  Bock McMillan: lol
[2013/02/10 13:27]  Teno Theriac: lol
[2013/02/10 13:27]  Atreyu Raleigh (craig.jules): r*
[2013/02/10 13:27]  Teno Theriac: lol
[2013/02/10 13:28]  Teno Theriac: just joking
[2013/02/10 13:28]  Bock McMillan: you are killing me
[2013/02/10 13:28]  Teno Theriac: just joking

It seems that while I relogged to try and sort out the "problems" that have been my affiliations the last 3-4 months, the two bad, bad boys agreed to start imitating my stammering. I loved it!

Friday, February 8, 2013

#01587329 - No, It´s Not Over Yet!

Illustration from Sato AsiaPacific
"Dearest Theresa,

Guess what just happened?

The darn repeats are back again! The fix I thought I had found with the Quality and speed/setting only worked temporarily.

This is so horrible, now I feel like I am going to be stuck with this terrible affliction forever!

Hugs
Bock, despondent and sad and tired"
----

I am calling it a day and going to bed now, this sucks BIG TIME!

Tuesday, February 5, 2013

Support Ticket #01587329 XIX (Updated)

I got this email from my friend Theresa Linden at Linden Lab this morning. It is quite a lot to respond to so I am posting the response I am sending when I have gather the information that Whirly wants.

Illustration from PCCare
Somehow they seem to be under the impression that the unchecking of the HTTP Textures did not help, I cannot understand why because I thought I told them in my report that it actually worked very well, except for the first four minutes or so. 

I blame myself, my English must be poorer than I thought and I will have to clear up that misunderstanding in my response to them. So here goes with the email from Linden Lab.

"A comment has been added to your Case.. 

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock!

More fun and more suggestions from Whirly here:

Sorry to hear Bock is still having problems.

Some more thoughts...

When did this problem start for Bock? Can he think of anything that changed at his end that coincided with this issue starting?

eg) Change of ISP, moving house, new computer, new router/cable modem, change of router configuration, installing different firewall/antivirus, installing any "gamebooster" type software, Kitty walking on the keyboard...

His system info is taken when not logged in so doesnt show packet loss.

When he is seeing the repeating chat etc, if he goes to Help -> About Second Life, what does his packetloss show on the last line?

Where did he actually take his connection readings to?

Are his readings looking as good if he measures to where LL have their servers?
Follow these links, then select "Your Preferred Server":
Dallas,TX: http://softdallas.speedtest.net/
Phoenix,AZ: http://brinkster.speedtest.net/
Reston,VA: http://reston.speedtest.net/

Does he have another computer in the house connected to the same network and can he reproduce his problem on that?

He has reported that he created an alt LadyCruellaMcMillan, and there are none of these issues happening with it.

Is he totally sure about that?

It seems this problem can seem cured & then reappears the next day. Did he test long enough on the fresh noob before declaring there was no problem?

If his problem really is account specific, that seems quite strange & probably isnt a good sign for a hopeful cure lol Is there anything unusual about his Bock account that could possibly have an effect on his problem? 


eg) Does Bock have a massive inventory size and is he maybe clearing his cache each login? (People do this often >.<) or was Bock a reactivated account after being deleted?

It sounds like Bock has already been put in test character & that didnt help the issue, so I guess t...

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---


Sunday, February 3, 2013

Support Ticket #01587329 XVIII (corrected)

Today I have been testing as required by my friends at Linden Lab. This is the full report that I am sending to my dear friend Theresa Linden today. It is essentially a copy/paste from my SecondLife chat log.

I have corrected the post as I noticed my first stop at KMADD had somehow been lost (10:01-10:04 in the chat log).

Please do not forget to turn on your music at the bottom of the post before reading, as prescribed by +Eddi Haskell.

"Hello again dear Theresa,

I hope you are having a wonderful Super bowl weekend. I have been busy conducting the tests the developers recommended and am sending you a copy of the report with pictures enclosed.

So it seems the suggested changes have cured my repetitions of chat/purchases/teleports but instead I am crashing all the time. 


However, I will ask that you please keep the support ticket and the Jira open until I have tried again tomorrow, because there have been a few times earlier that I thought the problems were over but when I logged in the next day they had returned. 

I would also like to know how long I must keep the HTTP Textures unchecked and remain in the Male Test Avatar.

Hugs,
Bock

---

The Test Report February 3, 2013.
[2013/02/03 09:57] Bock McMillan: This is the Much Honored Bock McMillan, laird of Southern Charm and prince of Cascade Falls, speaking.
[2013/02/03 09:58] Bock McMillan: Greetings my friends at Linden Lab!
[2013/02/03 09:59] Bock McMillan: As you see from the enclosed picture (Test 1) I have unchecked HTTP Textures in the Develop Menu and I have also reverted to the Male Test Avatar.
Test 1
[2013/02/03 10:01]  Bock McMillan: Let the testing begin! I wish you all the best of luck in solving the problems I have encountered lately, may your intelligence, your skills and your creativity be with you in assisting me with these annoying problems.
[2013/02/03 10:02]  Bock McMillan: It is time for the first teleport, here we go!
[2013/02/03 10:02]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/188/90/26

CRASH-BOOM-BANG


[2013/02/03 10:12] Bock McMillan: OK, I crashed soon after I arrived here at the Sey Main Store. The local chat did not go through. I have cleared my cache and come back to the last location.
[2013/02/03 10:13] Bock McMillan: I could not move either.
[2013/02/03 10:13] Bock McMillan: Both those problems seem to be gone now,
[2013/02/03 10:14] Bock McMillan: And it seems the chat is not repeating either...? But sometimes there is a short delay...
[2013/02/03 10:15] Bock McMillan: Let me try buying a Demo here
[2013/02/03 10:15] Second Life: :SEY =Mesh= Vest+T-shirt [DEMO ver.] owned by an unknown user gave you ':SEY =Mesh= Vest+T-shirt [DEMO ver.]' ( http://slurl.com/secondlife/GREED/116/147/26 ).
[2013/02/03 10:16] Bock McMillan: well no buy, but a single click gave me a single demo
[2013/02/03 10:16] Bock McMillan: Lets go back to KMADD and see what happens there
[2013/02/03 10:17] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/GREED/84/169/26
[2013/02/03 10:17] Bock McMillan: Back at KMADD
[2013/02/03 10:17] Bock McMillan: Lo and behold, no repeat?
[2013/02/03 10:18] Bock McMillan: I bought Shape Demos
[2013/02/03 10:18] Bock McMillan: and I actually only got one set
[2013/02/03 10:19] Bock McMillan: Lets try an IM
[2013/02/03 10:24] Bock McMillan: OK I am pasting in my IM with my son in-law Ziggy here.
[2013/02/03 10:25] Bock McMillan:
[10:22] Bock McMillan: Greeting son in-law! Be courteous as I am going to ask you to copy and paste our conversation so that I can send it to my friends at Linden Lab who are examining and trying to help me with my problems.
[10:22] Bock McMillan: Do you get repeats, darling?
[10:22] Ziggy Starsmith: no repeats at all you seem fine
[10:22] Bock McMillan: Yeahaaaaaaaaaaaaw!
[10:23] Bock McMillan: Could you please copy and paste?
[10:23] Ziggy Starsmith: ok 1 sec
[10:24] Bock McMillan: Thanks so much sexy!
[2013/02/03 10:26] Bock McMillan: Moving along
[2013/02/03 10:26] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/157/81/26 
[2013/02/03 10:26] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!

CRASH-BOOM-BANG

[2013/02/03 10:33] Bock McMillan: OK I crashed again and am back after clearing cache
[2013/02/03 10:34] Bock McMillan: As you see from the screenshot marked Test 2 I was at the Remembering Our Friends sim
Test 2
[2013/02/03 10:34] Bock McMillan: When I arrived there I could not chat in local and I could not move
[2013/02/03 10:35] Bock McMillan: With "could not chat" I mean, I sent a message in local but it never showed up on my screen
[2013/02/03 10:36] Bock McMillan: When I tried to move away from ROF to Moa, I crashed
[2013/02/03 10:36] Bock McMillan: I will go back to ROF now and see what happens
[2013/02/03 10:36] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:36] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!
[2013/02/03 10:37] Bock McMillan: Back again at ROF
[2013/02/03 10:37] Bock McMillan: This time I can chat and move
[2013/02/03 10:38] Bock McMillan: I will try donating by buying candle light for my Ars
[2013/02/03 10:39] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:39] Bock McMillan: Excellent, I only paid once and chat is still not repeating...
[2013/02/03 10:40] Bock McMillan: OK, I am buying another five weeks of oil for the candle
[2013/02/03 10:40] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:41] Bock McMillan: Working fine
[2013/02/03 10:43] Bock McMillan: Cannot seem to find the donation boxes here at ROF, they are not rezzing for me
[2013/02/03 10:43] Bock McMillan: I will come back another time
[2013/02/03 10:43] Bock McMillan: OK off to Moa
[2013/02/03 10:44] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Remembering%20Friends/91/128/21

CRASH-BOOM_BANG

[2013/02/03 10:49] Bock McMillan: OK back again after a third crash, see picture Test 3.
Test 3
[2013/02/03 10:50] Bock McMillan: I am now at Moa, I can move and I can speak in local
[2013/02/03 10:50] Bock McMillan: no repetitions either
[2013/02/03 10:57] Bock McMillan: OK I am going to a meeting at Second Pride HQ now, after I have reloaded my Inventory
[2013/02/03 11:00] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Moa/67/198/81
[2013/02/03 11:01] Kiosk.Net Greeter: Welcome Bock McMillan! Enjoy your visit.

CRASH-BOOM-BANG

[2013/02/03 11:04] Bock McMillan: OK I crashed again here at Second Pride HQ, before crashing I could not see my local chat here and could not move either
[2013/02/03 11:04] Bock McMillan: Chat and movement work again
[2013/02/03 11:04] Bock McMillan: Hello everyone!
[2013/02/03 11:04] Rocky Constantine (rockridge.constantine): Hi Bock
[2013/02/03 11:05] Tylo Mabellon: hey Bock
[2013/02/03 11:05] Tylo Mabellon: hey Rocky and Axel
[2013/02/03 11:05] Khar (kharissa.indigo): Hi there Mister Bock
[2013/02/03 11:05] Doc Spad: Was your barber drunk or something Bock?
[2013/02/03 11:05] Axel-the-fox (axelfoxthefoxyfluff): Hi
[2013/02/03 11:06] Bock McMillan: You must excuse my appearances; I am following Linden Labs orders
Bock at the Second Pride meeting
(not included in the report to Linden Lab)
[2013/02/03 11:06] Axel-the-fox (axelfoxthefoxyfluff): he's wearing a box for a head
[2013/02/03 11:06] Doc Spad: boxes are easy to hold onto
[2013/02/03 11:06] Bock McMillan: Well, with that single addition of my own
[2013/02/03 11:07] Kyle Beckett: I'm back, but I will be invisible because I had to clear cache and reload inventory, lol
[2013/02/03 11:08] Rocky Constantine (rockridge.constantine): fun fun
[2013/02/03 11:08] Khar (kharissa.indigo): wb Kyle
[2013/02/03 11:08] Khar (kharissa.indigo): Hi SquirtN
[2013/02/03 11:08] Doc Spad: afternoon Squirt'n
[2013/02/03 11:08] Tylo Mabellon: sure Kyle... you just can't find anything to wear : P
[2013/02/03 11:08] Bock McMillan: Hi Kyle and Hello Squirt
[2013/02/03 11:08] Bock McMillan: Oh just so you all know, parts of this chat will be sent to Linden Lab - so mind your language...

EDITED OUT THE REST OF THE MEETING

[2013/02/03 12:19] Tylo Mabellon: i second Khar's motion to adjourn
[2013/02/03 12:19] Doc Spad: Those in favoir?
[2013/02/03 12:19] Khar (kharissa.indigo): aye
[2013/02/03 12:19] Tylo Mabellon: aye
[2013/02/03 12:19] Baz Ceawlin: aye
[2013/02/03 12:19] Tootsie Nootan: Aye
[2013/02/03 12:19] SquirtN Wonder: aye
[2013/02/03 12:19] Doc Spad: This meeting is adjourned
[2013/02/03 12:19] Kyle Beckett: aye
[2013/02/03 12:19] Khar (kharissa.indigo): Thank you all for coming
[2013/02/03 12:20] Bock McMillan: Thanks everyone, this has been a great meeting!
[2013/02/03 12:20] Doc Spad: Thank you everyone for being here...lending your voice and caring about Pride
[2013/02/03 12:20] Bock McMillan: Byeee
[2013/02/03 12:20] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/N%20District/239/173/23

CRASH-BOOM-BANG

[2013/02/03 12:23] Bock McMillan: Ughhh when I teleported from the Second Pride HQ to home I crashed again
[2013/02/03 12:24] Bock McMillan: I could not chat in local and move before I crashed after I had arrived to home
[2013/02/03 12:24] Bock McMillan: then I crashed
___

Saturday, February 2, 2013

Support Ticket #01587329 XVII (Updated)

When I got home from work on Friday I had the following message waiting for me from Theresa Linden ant Linden Lab.

Please start the music at the bottom of the post before starting to read!
Illustration from NYSE Magazine
"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock!

Here are some suggestions to try:

Another cause we have found of this duplicating chat/purchase issue is HTTP textures - it can make a users connection bug out with these symptoms if it cant handle HTTP data well.

Bring up the develop menu with CTRL+ALT+Q Then Develop -> HTTP Textures -> Untick this Then relog (essential) and see if the problem is any better

When the duplicated chat/purchase issue is caused by HTTP textures you will sometimes find that the problem doesnt start until after a user has teleported during a session. Sometimes it needs more then one teleport for the issue to start. Sometimes it will only start when a user enters a region where he doesnt already have the textures cached or if several new avatars arrive on a region where he is, downloading all their new textures over HTTP can set it off.

If it does not help at all then re-enable HTTP textures as its best left enabled if their connection can handle it.

Also, try setting your affected avatar back to the default test character by going to Develop>Avatar>Character Tests>Test Male. They seem to think if your alt is not encountering any issues that reverting this avatar to the basics may provide some clues if you try this.

Let me know how it goes!

Theresa Linden"


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

This evening I sent Theresa the following reply:

"Hello dear Theresa,

I will do as the developers ask - of course - although You and I both know we have already tried the reverting to the test character before, without avail.

I will get back to you a.s.a.p. with reports after having tried out these recommendations from the developers!

Hugs,
Bock"


Update
Music for your pleasure while reading this post (as suggested by +Eddi Haskell)

Saturday, January 26, 2013

Support Ticket #01587329 XVI (Updated)

Well I took the dear noob Cruella for a spin today to get the screenshots for dear Theresa Linden and my other friends at Linden Lab.

I have sent these pictures today.(As always, you can click the pictures to enlarge them!)
1. Bock speaking in local chat at Southern Charm
2. Cruella speaking in local chat at Sothern Charm
3. Bock in IM with brother in-law Dej at Southern Charm
4. Bock in local with Dej at Southern Charm
5. Bock at KMADD in IM with son Guyke Lundquist
6. Cruella at KMADD receives IM from Bock at KMADD
7. Bock at KMADD in IM with Dej
8. Cruella at KMADD in IM with Guyke
9. Cruella receiving IM from Bock at KMADD
10. Bock in local chat at KMADD
11. Cruella in local chat at KMADD
12. Bock buys a shape demo for 0 lindens at KMADD
(and please note in upper right corner that he pays 0 LD twice)
13. Cruella buys the same demos at KMADD and only pays once (see upper right corner)
When I went to my email to send the screenshots, there was a pleasant message from Theresa waiting.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

You are such a lovely person and I adore you. Thanks for working with me, and take your time. I look forward to hearing back from you.

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

I think I am in love but I played cool and sent her this message with the pictures in three batches.

"Hello again dear Theresa,

I am sending you 13 screenshots I took today with the help of Guyke and Dej. I could not recreate the double teleport thing that I have sent you a picture of earlier. As it seems I can only send you six pictures at a time I will send the other 7 after this.

Please tell me if you need a screenshot of something else, my brain is still a bit mushy LOL

Hugs
Bock"
---

Update, late Sunday morning (CET)
When I woke up on Sunday there was a new email from dear Theresa Linden waiting for me.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
  Hi Bock,

I know you are sleeping so I will be quiet...shhhhh... lol!

I just have one more question for you before we move your info on to the developers.  I will gladly create a Jira or add your information to the existing Jira related to this issue.  The only problem with that is since public JIRA went internal only back last September, residents are only able to submit and see their own Jira. If I create it, you will not be able to get the updates and communicate directly with Alexa or the developer investigating it. I would be the middle man between you and them and that can may delay some of the process if you aren't speaking with them directly.  I would highly recommend you submit your own Jira ONLY for this reason, and if you need help I can gladly help you with it.  But either way, I will help you.  Please let me know how you would like to proceed.

Warm regards,

Theresa Linden"

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I have just sent Theresa the following answer.

"Hello Theresa,

I would very much prefer to have you as the middle man even if it should mean a little delay. I am not fluent in IT-nese (That is actually one of the reasons my brain had turned to mashed potatoes on Friday, I have become involved in two projects at work which forces me to communicate with our IT/personnel and they speak the most atrocious IT–Swenglish, i.e. a mixture of IT terms and vocabulary in both Swedish and English that becomes totally confusing to me). You and I communicate well, so I would prefer to keep it like that, if that is OK with you and Linden Lab.

I have been thinking a lot on the problems and will probably send you something soon to be relayed on to the developers, if I think it's worthy of your and their attention. I am after all only a rational man and not well-versed in the workings of any programs or computers.

So in summary, please, please stick by me in this until the end!
Yours,
Bock"

Support Ticket #01587329 XV


I received an email from dear Theresa Linden on Friday morning:

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hugs Bock,

I am determined to get you some decent help resolving this! I am going to update Alexa and that Jira with your info. I have you computer specs (thank you very much!) a full description of the problem (of course) and the step by step on how you have reproduced them. All I need now to send this to her (or whichever developer will be investigating this) is some screenshots. Do you think you are able to provide me with one for each incident if possible? I would be very appreciative :)

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

I sent Theresa this answer just a few mintes ago,

"Hello dear Theresa.

First of all I would like to ask your pardon for my delay in answering your message which I received on Friday morning. I had a rough week in first life and by Friday my brain had turned to mush, even if everything had gone much better than I had anticipated and been anxious about.

I will of course do as you ask me and take Bock and Cruella for a tour around SecondLife, at the same places on the same time, and get you screenshots of their experiences.

There are two other things I should inform you about.
1. Today I have reinstalled Windows 8 Pro on my computer; it was actually not the hassle I had feared.
2. I got an offline message from my friend Zigadena Gabardini, who as I have told you before has had a bout of the same problems. She told me that she had first yanked her bandwidth up to 5 000 as I had suggested to her and then too full speed and that seemed to have solved all her problems. That reminded me that I have always had my bandwidth on the viewers on full throttle until a few months ago when I was temporarily using the Firestorm viewer and was told that setting it to over 1 500 was useless. Thinking back, it could perhaps coincide in time with when my problems started, so I am going to try going full throttle on the bandwidth also and see it helps. I will get back to you on how that worked out.


I am so grateful for your time, interest and determination in helping me and hope we will get these issues solved. My confidence in you and Linden Lab remain undiminished! 

Hugs,
Bock"

Thursday, January 24, 2013

Support Ticket #01587329 XIV

It´s the middle of the night here now and I woke up after a nightmare and needed to drink, so while I am airing out my bedroom and cooling it down I checked my email.

There was a new message from Theresa Linden at Linden Lab waiting for me:
Illustration from Gliffen Designs
"A comment has been added to your Case.. 

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock!

Thanks again and again for the info. I love details! I hate that you had to delete your inventory to see if it were associated with this. Any new updates since this has happened? Or are you on a very well deserved hiatus? LOL!

Warm regards,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
----

I sent my dear tech support the following reply:

"Hello dear Theresa,

You´re most welcome, after all we are in this together and I must do my part!

No, nothing new to report really. As Bock I keep on repeating in local chat, IM and with payments on most venues except when at home on Southern Charm. The newly created alt (LadyCruellaMcMillan) doesn't have any problems at all. She is fine wherever they both go while he is a stuttering fool, although still very dashing and charming of course...

I have a Swedish friend Zigadena Gabardini, who had the same problems. After I had been on the Second Pride meeting on Sunday with my bandwidth set to 5000 and been free of any problems for two hours, I told her to yank up her bandwidth (which was set to 500) up to 5000. She tells me that she has had no problems with repeats in local chat, IM and payments since she pulled up the bandwidth. Bock of course, as I have already told you, was not so lucky.

Hugs (we Swedes hug a lot and all the time),
Bock"

Saturday, January 12, 2013

Support Ticket #01587329 IX (Updated II)

My conversation with Theresa Linden continues:
Illustration from Neaspec
"A comment has been added to your Case.. 

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

I am racking my brain here. Before this started happening a few weeks or more back, had there been any changes in connection or software/hardware, or anything on this computer that you can recall? Are you okay with checking with your ISP to make sure connection is working as it should?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)

---

To which I responded

"Hello again Theresa,  

Believe you me, I have been wracking my brain also. The only thing I can think of is that it could possibly coincide with the time when I updated my graphic drivers to NVIDIA GeForce 580 GTX 310,90, I am not certain though...  

Nothing else has been updated except the Windows updates that come every third week or so.  

Bock"
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UPDATE 1: And then a bit later I sent this:

"Dear Theresa,

I am going to download and install a previous graphic driver (GeForce 306.97 Driver which I have used in October 2012 before the problems occurred) and see if that helps! I will get back to you a.s.a.p.

Bock"

...

UPDATE 2: And later again...

"Theresa,

Well that goes to show how little I know about computers ;) That downdating changed nothing at all, everything is as bad as it was before.

Bock"

Support Ticket #01587329 VIII


I just got another email from the diligent Theresa Linden at Linden Lab, who is working on my ticket.
"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hello Bock,

Thanks again for the updates. I was wondering if there was another computer at your location that can be tried to see if you have the same results?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

My response was:

"Hi Theresa,

No , this is the only computer I have at the moment.

Bock"

Support Ticket #01587329 VII

The adventure continues and the plot thickens... Today I sent the following email to my friend Theresa Linden at Linden Lab.
Illustration from autocab International

"Hello again Theresa,

When I did the self-tests you have asked me to perform with the test avatar I got the following results, nothing has been attached.

I do not get the repeats when I am chatting from my home sim (Southern Charm), neither in IMs nor in local chat. However if I go to a laggy sim (KMADD or a party sim) I still immediately get repeats of my own chats in local chat and those I talk to tell me I repeat in IM.

I also get the repeat teleports when I go from the laggy sims back to Southern Charm. When I have already successfully teleported back to Southern Charm I get this pop up (see picture Teleport message).

During this whole experience I have tried scanning for virus with both the program I have installed on my computer (PC Tools Internet Security) and several of the online virus-scanners (f-secure, Trend Micro etc.), at the suggestion of friends I also tried a free trial of the program Malwarebytes Anti-Malware.  None of these could detect any infection.

As some of my friends had told me about a Trojan that could settle in my keyboard I late last night made a search for a program that could detect and remove such a threat. I found and installed the program Spy Emergency, using this program two infections were detected VX2 ABetterInternet and Trojan Win32 Malware. These were removed in the recommended fashion and then I tried out Bock again, but the results were the same as I have reported above.

I am once again anxiously awaiting your recommendations on further actions.

Hugs,
Bock"

P.S. to my email earlier today.

"Hi again Theresa,

I forgot to mention that my payments are still repeated when I am in a laggy region but not when I pay from my home sim.

Hugs,

Bock"

Friday, January 11, 2013

New and Worsened!

Together with my dear friend and personal stylist Theresa Linden of the fashion house Lin-dEn-laB I have now made an extreme and complete makeover.

I think my boyish and unique new look will be a success!

I used to get complaints about being too tall, too muscular, too blond and too devastatingly handsome. That is no longer a problem. Safe, likable and blending in with the wood-work...

It did not help with my problems though, not as far as I could see during my quick visit tonight.