Support Ticket #01587329 IX (Updated II)

My conversation with Theresa Linden continues:

Illustration from Neaspec

"A comment has been added to your Case.. 

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

I am racking my brain here. Before this started happening a few weeks or more back, had there been any changes in connection or software/hardware, or anything on this computer that you can recall? Are you okay with checking with your ISP to make sure connection is working as it should?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

To which I responded

"Hello again Theresa,  

Believe you me, I have been wracking my brain also. The only thing I can think of is that it could possibly coincide with the time when I updated my graphic drivers to NVIDIA GeForce 580 GTX 310,90, I am not certain though...  

Nothing else has been updated except the Windows updates that come every third week or so.  

Bock"
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UPDATE 1: And then a bit later I sent this:

"Dear Theresa,

I am going to download and install a previous graphic driver (GeForce 306.97 Driver which I have used in October 2012 before the problems occurred) and see if that helps! I will get back to you a.s.a.p.

Bock"
...

UPDATE 2: And later again...

"Theresa,

Well that goes to show how little I know about computers ;) That downdating changed nothing at all, everything is as bad as it was before.

Bock"

Support Ticket #01587329 VIII

I just got another email from the diligent Theresa Linden at Linden Lab, who is working on my ticket.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hello Bock,

Thanks again for the updates. I was wondering if there was another computer at your location that can be tried to see if you have the same results?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

My response was:

"Hi Theresa,

No , this is the only computer I have at the moment.

Bock"

Happy Birthday, Kharissa!

We are celebrating Khar's Birthday!!

Kharissa loves dressing up (especially in period costume), so in honor of the occasion we're throwing a French Masquerade Party and you are cordially invited.

Here's the key info:
WHEN; Saturday, January. 12th, 5:00 p.m. to 7:30 p.m. SLT
WHERE: Gay Riviera Isles (SLurl)
DRESS: It is a 18th Century French Masquerade, it's up to you how dressed up you would like to get but -- please, at a minimum wear a mask.

Hope to see you there!!!!

Support Ticket #01587329 VII

The adventure continues and the plot thickens... Today I sent the following email to my friend Theresa Linden at Linden Lab.

Illustration from autocab International

"Hello again Theresa,

When I did the self-tests you have asked me to perform with the test avatar I got the following results, nothing has been attached.

I do not get the repeats when I am chatting from my home sim (Southern Charm), neither in IMs nor in local chat. However if I go to a laggy sim (KMADD or a party sim) I still immediately get repeats of my own chats in local chat and those I talk to tell me I repeat in IM.

I also get the repeat teleports when I go from the laggy sims back to Southern Charm. When I have already successfully teleported back to Southern Charm I get this pop up (see picture Teleport message).

During this whole experience I have tried scanning for virus with both the program I have installed on my computer (PC Tools Internet Security) and several of the online virus-scanners (f-secure, Trend Micro etc.), at the suggestion of friends I also tried a free trial of the program Malwarebytes Anti-Malware.  None of these could detect any infection.

As some of my friends had told me about a Trojan that could settle in my keyboard I late last night made a search for a program that could detect and remove such a threat. I found and installed the program Spy Emergency, using this program two infections were detected VX2 ABetterInternet and Trojan Win32 Malware. These were removed in the recommended fashion and then I tried out Bock again, but the results were the same as I have reported above.

I am once again anxiously awaiting your recommendations on further actions.

Hugs,

Bock"

P.S. to my email earlier today.

"Hi again Theresa,

I forgot to mention that my payments are still repeated when I am in a laggy region but not when I pay from my home sim.

Hugs,

Bock"

New and Worsened!

Together with my dear friend and personal stylist Theresa Linden of the fashion house Lin-dEn-laB I have now made an extreme and complete makeover.

I think my boyish and unique new look will be a success!

I used to get complaints about being too tall, too muscular, too blond and too devastatingly handsome. That is no longer a problem. Safe, likable and blending in with the wood-work...

It did not help with my problems though, not as far as I could see during my quick visit tonight.

Support Ticket #01587329 VI

Illustration from Omnitechsupport

During the past night Theresa Linden has been putting Bock through another set of trials ordeals, whereupon she sent me the following email:

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hey Bock,

It is a pleasure helping you. You are so cooperative and understanding! I have logged in your account again today and it was also cooperating well. Just to make sure the issue causing the problems was not something on your avatar, I have detached everything from him, and also turned you into a test male.

What I would like you to try is seeing if you encounter the same issues when you are in this test avatar status. If you do right away, let me know and feel free to attach as normal. If you do not, slowly start attaching things one at a time starting with skin, shape, so on and so fourth, while testing your issues. Please let me know how this experiment goes!

Thanks so much for your time,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

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The coming weekend I will do as Theresa has asked me and then report back to her. Please, keep your fingers crossed!

...but to night I am going out in first life to celebrate an 80th anniversary. Take care my darlings and we will meet tomorrow!

Glamour, Bling & 'Cha-Ching'

My friend Garth Raleigh at Gay Archipelago sent me this pressrelease for Miss Wigstock, 2013

"Did you know that January is Drag History Month? This month-long celebration salutes the richness of drag culture and pays tribute to the courageous queens & kings who have fought for equality while inspiring, educating & entertaining us all.

As part of this celebration, the Gay Archipelago pays homage to these pioneering members of our Community with the 5th ‘Miss WigStock’ Show & Contest in Second Life to be held Sunday, January 27, 2013 at 12pm (noon) slt.

We're inviting ALL members of the LGBT Community who are interested in competing for the title, the Crown and the cash prize of $L15,000 to choose a song to perform and gather their best Drag outfit (complete with wig of choice). No worries - the great Oliver Elton will be helping contestants with their sets and their steps. There'll also be a prize of $L5,000 to the 1st runner-up and a purse (pink fur-lined) of $L2,500 to the 2nd runner up - All chosen by a panel of 3 independent judges looking for appearance, performance and originality.

Contact contestant coordinator - Rico (ricogenu.resident) in SL before the cutoff date of January 16th, 2013, to get your name in the hat.

Audience members........prepare for the wildest, most fun show and contest to be presented on the main stage at Theatre on the Hill. Come root for your favorite Diva as he/she struts the stage and showers you with the attentions that only a true Diva can. There'll be surprise special guest-appearances, over-the-top musical performances / sets and or course.........smiles and laughter for all!

***

YOU can help get the word out about this unique and FUN upcoming celebration within the SL LGBT Community. Here's a texture poster for you.

There is also a Miss Wigstock Info-giver kiosk available for your sim, club or venue that will distribute a highly-entertaining guide to 'how to be a Diva in the Wigstock Contest' at no cost when touched. Please contact either Othon Weiland, publicity, or myself to get yours today!

With champaign dreams and rhinestone stilettos,

Garth Raleigh
Lead, Gay Archipelago"