Saturday, January 5, 2013

Support Ticket #01587329 II

Illustration from Everest.ca
Today I received the following response on my support ticket from Linden Lab.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
  Hello Bock,

I want to first thank you for providing so much helpful and needed information about this case. I wish more cases were in depth like this one.  I am very sorry to hear about these issues you are having and this situation is very unique.  I do have a question for you that I could not see an answer for:  Are you using a Hardwired or Wireless internet connection?  I will probably have more questions, but this is very vital, and I wanted to start here.  Thank you for any additional info you can contribute!

Theresa Linden
Second Life Support


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
....

I sent the following answer.

"Hello Theresa,

I am using a Hardwired Internet connection.

I have also tried out my alternate accounts all of them seem OK except for one other that gets the same repetition in local chat. However I do not use those accounts much at all and it has only been on the home sim so the value of this discovery is limited I should think.

Another thing I would like to add, is that it seems like I the system tries to repeat my teleports also, because after every time I have teleported I now get a pop up telling me that teleports are blocked. This happens when I am actually at the place I wanted to tp to.

Kind regards
Bock McMillan"

2 comments :

  1. BM said to give you this tip:

    Try to also contact bluezy bleac inworld. She's Firestorm Support, and works on bugs just as well, maybe she knows more about the issue! Never hurts to copy-paste the case to her :)

    Hope it will be solved soon! *kisses you*

    ReplyDelete
  2. Please thank dear BM for the tip!

    I will try doing this but as you know the support teams are usually more than a little picky about whicj viewer you are currently on when they decide if you are worthy of their support or not ;)

    ReplyDelete

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