Congratulations, SecondLife!

Our wonderful immersive three dimensional virtual reality SecondLife is officially 10 years old today!

I would like to take this occasion to thank Philip Linden, in first life also known as Philip Rosedale, the founding father of our world, who first envisioned something far less complicated and more militant than the spectacular, wonderful and fabulous world we inhabit today.

Besides Philip there were other brilliant and fabulous geeks and nerds, those who first understood what he was rambling about and could assist him in creating the very first version of our world and then the later generations of amazing and lovable tech geeks and nerds at Linden Lab who kept on tweaking, adjusting and adding to the original version during the first marvelous ten years.

I love all of you adorable dorks, Philip Linden, Andrew Linden, Cory Linden, Frank Linden, James Linden, Doug Linden, Eric Linden, John Linden, Tessa Linden (who kept the first generation fueled with caffeine and dealt with matters so that the geeks and nerds wouldn't have to drop their work and do it) and all the other amazingly talented geeks and nerds and other wonderful people that followed, including Belinda Linden, Keira Linden and Theresa Linden. All of the amazing Lindens, with the single exception of that awful man M Linden, the s-o-b who downsized Linden Labs dramatically and so left us hanging with loads of untreated and unsolved issues for a long time.

You all and we made it through the first ten years, my darlings, now give us ten more wonderful years!

Support Ticket #01587329 X

Illustration from EPKhosting.com

During the past night I received two emails from my dear Theresa Linden.

The first one was sent at 00:31 CET (3:31 PM SLT).

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hi Bock,

You and I work well together as a team. I have to say, you are one of the most helpful SL cases I have ever come across! I only wish I could resolve this for you once and for all, but since I was not able to replicate this issue as your avatar inworld it is hard. I was thinking about having a developer look at this issue through a Jira case, but if like me if they can't replicate these issues, then I don't know how much more help we can be.

Is there any way to see if your ISP can run a check on your connection? Is there a friend's computer that can be tried to see if you are able to replicate the issues from that same connection, different computer?

Thanks Bock, let me know...

Theresa Linden
Second Life Support

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)

The second one was sent at 02:18 CET (5.18 PM SLT).

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Bock,

Good news! Someone filed a Jira on this issue today, and I have discovered now two other residents who have this issue now. You may not be able to see the Jira, but here it is: https://jira.secondlife.com/browse/BUG-1343. If you are not able to see or post to it, please let me know. This is what a developer had to say about this issue without having a bunch of details of the users specs:

Alexa Linden added a comment - 14/Jan/13 1:26 PM
The symptoms suggests this is related to packet loss in your network/internet connection: If you are on a wireless connection, try a wired connection to see if it solves your problem. Reduce/lower the bandwidth setting in Edit -> Preferences -> Network 

Could we try this last part and see what happens? Reduce/lower the bandwidth setting in Edit -> Preferences -> Network. If this does not help the situation, let me know, and we will need to update your info to this Jira. 

Thanks Bock,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

I sent this response to my dear friend Theresa when I had read her messages.

"Hello again Theresa,

I was not permitted to read the Jira or post to it. However Alexa Linden is an old acquaintance of mine. We have met on several occasions in-world and her first life husband with the SL name Taco Rubio is an old friend of mine. The three of us have usually met at the Swedish Lucia celebrations on December 13 at the Swedish Embassy in SL because Taco has been a member of the traditional pageant since its first time in SL. Unfortunately the pageant was cancelled 2012 and the Swedish Embassy was shut down on January 1st 2013 so 2011 was the last Lucia Pageant on the Swedish Embassy sim.

If you should happen to run into Alexa, please convey my greetings to both her and to my dear friend Taco.

I am hardwired and have my bandwidth set to 1500 on my SL-viewer at the moment. When I get in-world I will reduce it to 1000 and we shall see what happens. However, throughout the time when I have had these problems I have from time to time checked the performance thingy (the one under Lag Meter) and I have especially looked at the packet loss - I don´t know why really, maybe it was something someone told me - but I could never see that happening. All the same I will do as you ask me to and reduce to 1000 at first, and then try even lower bandwidth if that doesn´t help. I will tell you how it works out a.s.a.p.

On your questions in the previous email today I would like to say, that of course I could ask my ISP to run a check on my connection if I only knew what to ask them to check for. As far as trying on another computer, I will ask around and see if I can get to use a friends computer for an experiment. I will get back to you a.s.a.p. on this also.

From my point of view Theresa, you have been extremely helpful, kind and it has been a great pleasure to work with you. Then again I have always been exceptionally well treated whenever I have been in contact with customer support at Linden Lab. Alas the two I had most contact with Belinda Linden and Keira Linden have both left, Belinda during the terrible layoffs by M Linden and Keira later for unknown reasons.

Of course I hope we will - and still believe we can - resolve the problems I am having but even if we shouldn´t I am convinced that you have done everything possible from your end to sort it out and that they have nothing to do with the viewer or SecondLife itself. The rest will be up to me.

I hope to be able to get back to you soon, Theresa!

Bock"

Keira Linden, Where Are You?

Photography by CodeBastard Redgrave

I have a select few Lindens that I have always thought of as "my Lindens", the Linden Lab employees I would turn to if I ever ended up in serious troubles of some sort again in SecondLife.

The two on the top of the list were Belinda Linden and Keira Linden, both of them because of their helpful attitude when dealing with me at the time my Ars passed away. I was half-crazy and sometimes incoherent in my upset and worried state at the time, but they always remained calm, kind, considerate and supportive when helping me through my problems.

Belinda Linden was lost in the big purge that "the CEO who shall not be named, but who´s first name was M" brought about in June 2010 (30 % of the staff at Linden Lab was cut). As I was sending out my Holiday Greetings yesterday I wasn't able to find Keira in search, which set of all my alarms.

When I did a search on Google I came across her SecondLife profile which flatly said: "Former member of the Linden Support Team. Please visit https://support.secondlife.com for support assistance." This totally sucks!

If anyone who reads this knows Belinda Linden or Keira Linden and if any of them are still around in SecondLife (by some other name) or first life, would you please inform them that I would be ever so happy if they contacted me via e-mail lundamats@gmail.com.

Make sure they realize that I am not going to harass them in anyway, but that I just always want to maintain some kind of connection to people who have been good to me. Oh tell them also, even if they do not remember me I will always remember them!

Happy 8th Rezday, SecondLife!

Today June 23rd, 2011, SecondLife will officially be eight years old. Would you believe it?

This wonderful world of ours is only eight years old and the celebrations have already started and will be going on the whole week. For more information on what is happening please go to the SL8B-site.

I would like to congratulate Linden Lab and all who work there - and have worked there - since the start until now.

Happy Eighth Rezday, SecondLife!

I love you guys, all of you - with the possible exception of M Linden and the guy that I have blocked out from my memory who messed up my "not so flourishing" business on XStreet (these days better known as Marketplace).

I would also like to convey my gratitude to all Lindens and Ontynes - and whatever other surnames you may have - from the Chairman of the board over Customer Services to the errand boy on the third floor of the offices.

Special thanks with kisses and hugs go to my own very special Lindens,
Philip Linden - the man who shared his dream of another world with us and the sexiest Chairman of the board in both the first and second world,
Rodvik Linden - the man who will move us into the future safely and with awareness of that SecondLife is not just another game but a community and the coolest CEO known to man (even if he needs help in answering messages),
Alexa Linden - for her great kindness and good sense of humor and also for taking good care of a dear friend whom I alas usually only meet once a year,
Belinda Linden - for being warm, caring, competent and supportive towards a crazy Swede with legal problems,
Keira Linden -  for being kind, sweet, efficient and supportive in solving the crazy Swede´s technical problems and last, but in no way least,
Gareth Ontyne - for being calm, polite and efficient although the crazy Swede did not appreciate it at the time (Sorry Gareth!)

Är Philip på väg tillbaks som VD för Linden Lab?

Jag läste precis ett intressant inlägg på "Eddi Haskell´s Second Life".

Ryktena har börjat florera att Philip Rosedale, inworld känd som Philip Linden eller "King Philip", kommer att återkomma till VD-posten för Linden Lab sedan han hoppade in som talare vid det pågående SL7B istället för den nuvarande VD:n Mark Kingdon, även känd inworld som "M Linden".

Det skulle vara en välkommen förändring anser jag! Vad vi behöver i Second Lifes nuvarande stadium är fortfarande visionärerna och drömmarna. Produktutvecklarna och förvaltarna får ge sig till tåls ännu ett tag!

Mer intressant i denna fråga finns att läsa på Wagner James Aus blogg "New World Notes"

P.S. ...och nu ser jag att PetGirl Bergman redan är ute med nyheten på sin blogg "Tinas Universum".

P.P.S. ...och PetGirl får kalla mig "gam" så ofta och så mycket hon vill, så det så...

Trying to deal with reality III (glimpse of hope)

After receiving the e-mail from Linden Lab on March 30th 2010 I reopened the ticket with this comment:

There is no will, thats the problem - or I would not have contacted them in the first place.

This is totally confusing!

I am asking Linden Lab to grant me the privilege of paying them 295 USD a month to keep my home and memories of the good times with Ars and also to save them any other inconvenience!

All I want from Linden Lab is the possibility to pay the tier for the sim Southern Charm on behalf of the avatar Ars Northmead, so that that avatar can retain ownership. I do not mind if my darling Ars remains the official owner of our sim. I do not want or need access to Ars account or the rest of his other property in SL.

 

 

Later the same day I added this to my ticket:

 

I have also now sent an e-mail to Ars/Dougs RL family asking them to send you his death certificate and a message concerning Doug´s estates position in this matter.

 

It will hopefully reach you soon.

..................

The same day I also sent a note card to M Linden, the CEO of Linden Lab Mark Kingdons avatar in SL, (with a copy to Belinda Linden) summarizing in a more orderly fashion - than in the ticket - what had happened.

Today I received another e-mail (I cannot understand why it did not show up in my inbox this morning at 5 am my time, when I last checked it...it must have been stuck in cyberspace somehow)


Från: no-reply@secondlife.com [mailto:no-reply@secondlife.com]

Skickat: den 1 april 2010 23:04
Till: x@x.se
Ämne: Ticket #4051-xxxxxxx: Customer Posted a Comment (Ramifications of SL partners passing)

Requested Information: Hi Bock

Apologies for the delay in responding to you, I was discussing this further with our management team to see if there were any other solutions we could offer. Unfortunately at this stage there arent, but I have forwarded to our legal team your latest notification about contact with the family of Ars/Doug, and I hope that we will be able to resolve this in a speedy fashion for you.

I will keep this ticket open so that you can communicate with us here should you need to.

The Postal address for our legal team is:
Linden Research, 945 Battery Street, San Francisco, CA 94111, Attention: General Counsel.

best regards

Belinda
Concierge Team Coordinator

.....

At the moment I am totally falling in love with Belinda Linden! This was a glimpse of hope that I was sorely in need of.