Support Ticket #01587329 XVIII (corrected)

Today I have been testing as required by my friends at Linden Lab. This is the full report that I am sending to my dear friend Theresa Linden today. It is essentially a copy/paste from my SecondLife chat log.

I have corrected the post as I noticed my first stop at KMADD had somehow been lost (10:01-10:04 in the chat log).

Please do not forget to turn on your music at the bottom of the post before reading, as prescribed by +Eddi Haskell.

"Hello again dear Theresa,

I hope you are having a wonderful Super bowl weekend. I have been busy conducting the tests the developers recommended and am sending you a copy of the report with pictures enclosed.

So it seems the suggested changes have cured my repetitions of chat/purchases/teleports but instead I am crashing all the time. 

However, I will ask that you please keep the support ticket and the Jira open until I have tried again tomorrow, because there have been a few times earlier that I thought the problems were over but when I logged in the next day they had returned. 

I would also like to know how long I must keep the HTTP Textures unchecked and remain in the Male Test Avatar.

Hugs,
Bock
---

The Test Report February 3, 2013.
[2013/02/03 09:57] Bock McMillan: This is the Much Honored Bock McMillan, laird of Southern Charm and prince of Cascade Falls, speaking.
[2013/02/03 09:58] Bock McMillan: Greetings my friends at Linden Lab!
[2013/02/03 09:59] Bock McMillan: As you see from the enclosed picture (Test 1) I have unchecked HTTP Textures in the Develop Menu and I have also reverted to the Male Test Avatar.

Test 1

[2013/02/03 10:01]  Bock McMillan: Let the testing begin! I wish you all the best of luck in solving the problems I have encountered lately, may your intelligence, your skills and your creativity be with you in assisting me with these annoying problems.
[2013/02/03 10:02]  Bock McMillan: It is time for the first teleport, here we go!
[2013/02/03 10:02]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/188/90/26

CRASH-BOOM-BANG

[2013/02/03 10:12] Bock McMillan: OK, I crashed soon after I arrived here at the Sey Main Store. The local chat did not go through. I have cleared my cache and come back to the last location.
[2013/02/03 10:13] Bock McMillan: I could not move either.
[2013/02/03 10:13] Bock McMillan: Both those problems seem to be gone now,
[2013/02/03 10:14] Bock McMillan: And it seems the chat is not repeating either...? But sometimes there is a short delay...
[2013/02/03 10:15] Bock McMillan: Let me try buying a Demo here
[2013/02/03 10:15] Second Life: :SEY =Mesh= Vest+T-shirt [DEMO ver.] owned by an unknown user gave you ':SEY =Mesh= Vest+T-shirt [DEMO ver.]' ( http://slurl.com/secondlife/GREED/116/147/26 ).
[2013/02/03 10:16] Bock McMillan: well no buy, but a single click gave me a single demo
[2013/02/03 10:16] Bock McMillan: Lets go back to KMADD and see what happens there
[2013/02/03 10:17] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/GREED/84/169/26
[2013/02/03 10:17] Bock McMillan: Back at KMADD
[2013/02/03 10:17] Bock McMillan: Lo and behold, no repeat?
[2013/02/03 10:18] Bock McMillan: I bought Shape Demos
[2013/02/03 10:18] Bock McMillan: and I actually only got one set
[2013/02/03 10:19] Bock McMillan: Lets try an IM
[2013/02/03 10:24] Bock McMillan: OK I am pasting in my IM with my son in-law Ziggy here.
[2013/02/03 10:25] Bock McMillan:
[10:22] Bock McMillan: Greeting son in-law! Be courteous as I am going to ask you to copy and paste our conversation so that I can send it to my friends at Linden Lab who are examining and trying to help me with my problems.
[10:22] Bock McMillan: Do you get repeats, darling?
[10:22] Ziggy Starsmith: no repeats at all you seem fine
[10:22] Bock McMillan: Yeahaaaaaaaaaaaaw!
[10:23] Bock McMillan: Could you please copy and paste?
[10:23] Ziggy Starsmith: ok 1 sec
[10:24] Bock McMillan: Thanks so much sexy!
[2013/02/03 10:26] Bock McMillan: Moving along
[2013/02/03 10:26] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/157/81/26 
[2013/02/03 10:26] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!

CRASH-BOOM-BANG

[2013/02/03 10:33] Bock McMillan: OK I crashed again and am back after clearing cache
[2013/02/03 10:34] Bock McMillan: As you see from the screenshot marked Test 2 I was at the Remembering Our Friends sim

Test 2

[2013/02/03 10:34] Bock McMillan: When I arrived there I could not chat in local and I could not move
[2013/02/03 10:35] Bock McMillan: With "could not chat" I mean, I sent a message in local but it never showed up on my screen
[2013/02/03 10:36] Bock McMillan: When I tried to move away from ROF to Moa, I crashed
[2013/02/03 10:36] Bock McMillan: I will go back to ROF now and see what happens
[2013/02/03 10:36] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:36] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!
[2013/02/03 10:37] Bock McMillan: Back again at ROF
[2013/02/03 10:37] Bock McMillan: This time I can chat and move
[2013/02/03 10:38] Bock McMillan: I will try donating by buying candle light for my Ars
[2013/02/03 10:39] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:39] Bock McMillan: Excellent, I only paid once and chat is still not repeating...
[2013/02/03 10:40] Bock McMillan: OK, I am buying another five weeks of oil for the candle
[2013/02/03 10:40] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:41] Bock McMillan: Working fine
[2013/02/03 10:43] Bock McMillan: Cannot seem to find the donation boxes here at ROF, they are not rezzing for me
[2013/02/03 10:43] Bock McMillan: I will come back another time
[2013/02/03 10:43] Bock McMillan: OK off to Moa
[2013/02/03 10:44] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Remembering%20Friends/91/128/21

CRASH-BOOM_BANG

[2013/02/03 10:49] Bock McMillan: OK back again after a third crash, see picture Test 3.

Test 3

[2013/02/03 10:50] Bock McMillan: I am now at Moa, I can move and I can speak in local
[2013/02/03 10:50] Bock McMillan: no repetitions either
[2013/02/03 10:57] Bock McMillan: OK I am going to a meeting at Second Pride HQ now, after I have reloaded my Inventory
[2013/02/03 11:00] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Moa/67/198/81
[2013/02/03 11:01] Kiosk.Net Greeter: Welcome Bock McMillan! Enjoy your visit.

CRASH-BOOM-BANG

[2013/02/03 11:04] Bock McMillan: OK I crashed again here at Second Pride HQ, before crashing I could not see my local chat here and could not move either
[2013/02/03 11:04] Bock McMillan: Chat and movement work again
[2013/02/03 11:04] Bock McMillan: Hello everyone!
[2013/02/03 11:04] Rocky Constantine (rockridge.constantine): Hi Bock
[2013/02/03 11:05] Tylo Mabellon: hey Bock
[2013/02/03 11:05] Tylo Mabellon: hey Rocky and Axel
[2013/02/03 11:05] Khar (kharissa.indigo): Hi there Mister Bock
[2013/02/03 11:05] Doc Spad: Was your barber drunk or something Bock?
[2013/02/03 11:05] Axel-the-fox (axelfoxthefoxyfluff): Hi
[2013/02/03 11:06] Bock McMillan: You must excuse my appearances; I am following Linden Labs orders

Bock at the Second Pride meeting
(not included in the report to Linden Lab)

[2013/02/03 11:06] Axel-the-fox (axelfoxthefoxyfluff): he's wearing a box for a head
[2013/02/03 11:06] Doc Spad: boxes are easy to hold onto
[2013/02/03 11:06] Bock McMillan: Well, with that single addition of my own
[2013/02/03 11:07] Kyle Beckett: I'm back, but I will be invisible because I had to clear cache and reload inventory, lol
[2013/02/03 11:08] Rocky Constantine (rockridge.constantine): fun fun
[2013/02/03 11:08] Khar (kharissa.indigo): wb Kyle
[2013/02/03 11:08] Khar (kharissa.indigo): Hi SquirtN
[2013/02/03 11:08] Doc Spad: afternoon Squirt'n
[2013/02/03 11:08] Tylo Mabellon: sure Kyle... you just can't find anything to wear : P
[2013/02/03 11:08] Bock McMillan: Hi Kyle and Hello Squirt
[2013/02/03 11:08] Bock McMillan: Oh just so you all know, parts of this chat will be sent to Linden Lab - so mind your language...

EDITED OUT THE REST OF THE MEETING

[2013/02/03 12:19] Tylo Mabellon: i second Khar's motion to adjourn
[2013/02/03 12:19] Doc Spad: Those in favoir?
[2013/02/03 12:19] Khar (kharissa.indigo): aye
[2013/02/03 12:19] Tylo Mabellon: aye
[2013/02/03 12:19] Baz Ceawlin: aye
[2013/02/03 12:19] Tootsie Nootan: Aye
[2013/02/03 12:19] SquirtN Wonder: aye
[2013/02/03 12:19] Doc Spad: This meeting is adjourned
[2013/02/03 12:19] Kyle Beckett: aye
[2013/02/03 12:19] Khar (kharissa.indigo): Thank you all for coming
[2013/02/03 12:20] Bock McMillan: Thanks everyone, this has been a great meeting!
[2013/02/03 12:20] Doc Spad: Thank you everyone for being here...lending your voice and caring about Pride
[2013/02/03 12:20] Bock McMillan: Byeee
[2013/02/03 12:20] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/N%20District/239/173/23

CRASH-BOOM-BANG

[2013/02/03 12:23] Bock McMillan: Ughhh when I teleported from the Second Pride HQ to home I crashed again
[2013/02/03 12:24] Bock McMillan: I could not chat in local and move before I crashed after I had arrived to home
[2013/02/03 12:24] Bock McMillan: then I crashed
___

Support Ticket #01587329 XVII (Updated)

When I got home from work on Friday I had the following message waiting for me from Theresa Linden ant Linden Lab.

Please start the music at the bottom of the post before starting to read!

Illustration from NYSE Magazine

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock!

Here are some suggestions to try:

Another cause we have found of this duplicating chat/purchase issue is HTTP textures - it can make a users connection bug out with these symptoms if it cant handle HTTP data well.

Bring up the develop menu with CTRL+ALT+Q Then Develop -> HTTP Textures -> Untick this Then relog (essential) and see if the problem is any better

When the duplicated chat/purchase issue is caused by HTTP textures you will sometimes find that the problem doesnt start until after a user has teleported during a session. Sometimes it needs more then one teleport for the issue to start. Sometimes it will only start when a user enters a region where he doesnt already have the textures cached or if several new avatars arrive on a region where he is, downloading all their new textures over HTTP can set it off.

If it does not help at all then re-enable HTTP textures as its best left enabled if their connection can handle it.

Also, try setting your affected avatar back to the default test character by going to Develop>Avatar>Character Tests>Test Male. They seem to think if your alt is not encountering any issues that reverting this avatar to the basics may provide some clues if you try this.

Let me know how it goes!

Theresa Linden"

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

This evening I sent Theresa the following reply:

"Hello dear Theresa,

I will do as the developers ask - of course - although You and I both know we have already tried the reverting to the test character before, without avail.

I will get back to you a.s.a.p. with reports after having tried out these recommendations from the developers!

Hugs,
Bock"

Update
Music for your pleasure while reading this post (as suggested by +Eddi Haskell)

Support Ticket #01587329 XVI (Updated)

Well I took the dear noob Cruella for a spin today to get the screenshots for dear Theresa Linden and my other friends at Linden Lab.

I have sent these pictures today.(As always, you can click the pictures to enlarge them!)

1. Bock speaking in local chat at Southern Charm

2. Cruella speaking in local chat at Sothern Charm

3. Bock in IM with brother in-law Dej at Southern Charm

4. Bock in local with Dej at Southern Charm

5. Bock at KMADD in IM with son Guyke Lundquist

6. Cruella at KMADD receives IM from Bock at KMADD

7. Bock at KMADD in IM with Dej

8. Cruella at KMADD in IM with Guyke

9. Cruella receiving IM from Bock at KMADD

10. Bock in local chat at KMADD

11. Cruella in local chat at KMADD

12. Bock buys a shape demo for 0 lindens at KMADD
(and please note in upper right corner that he pays 0 LD twice)

13. Cruella buys the same demos at KMADD and only pays once (see upper right corner)

When I went to my email to send the screenshots, there was a pleasant message from Theresa waiting.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

You are such a lovely person and I adore you. Thanks for working with me, and take your time. I look forward to hearing back from you.

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

I think I am in love but I played cool and sent her this message with the pictures in three batches.

"Hello again dear Theresa,

I am sending you 13 screenshots I took today with the help of Guyke and Dej. I could not recreate the double teleport thing that I have sent you a picture of earlier. As it seems I can only send you six pictures at a time I will send the other 7 after this.

Please tell me if you need a screenshot of something else, my brain is still a bit mushy LOL

HugsBock"
---

Update, late Sunday morning (CET)
When I woke up on Sunday there was a new email from dear Theresa Linden waiting for me.

"A comment has been added to your Case..

Case: 01587329

Avatar: Bock McMillan

Type: Other Inworld Issues

Status: Information Requested

  Hi Bock,

I know you are sleeping so I will be quiet...shhhhh... lol!

I just have one more question for you before we move your info on to the developers.  I will gladly create a Jira or add your information to the existing Jira related to this issue.  The only problem with that is since public JIRA went internal only back last September, residents are only able to submit and see their own Jira. If I create it, you will not be able to get the updates and communicate directly with Alexa or the developer investigating it. I would be the middle man between you and them and that can may delay some of the process if you aren't speaking with them directly.  I would highly recommend you submit your own Jira ONLY for this reason, and if you need help I can gladly help you with it.  But either way, I will help you.  Please let me know how you would like to proceed.

Warm regards,

Theresa Linden"

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I have just sent Theresa the following answer.

"Hello Theresa,

I would very much prefer to have you as the middle man even if it should mean a little delay. I am not fluent in IT-nese (That is actually one of the reasons my brain had turned to mashed potatoes on Friday, I have become involved in two projects at work which forces me to communicate with our IT/personnel and they speak the most atrocious IT–Swenglish, i.e. a mixture of IT terms and vocabulary in both Swedish and English that becomes totally confusing to me). You and I communicate well, so I would prefer to keep it like that, if that is OK with you and Linden Lab.

I have been thinking a lot on the problems and will probably send you something soon to be relayed on to the developers, if I think it's worthy of your and their attention. I am after all only a rational man and not well-versed in the workings of any programs or computers.

So in summary, please, please stick by me in this until the end!

Yours,

Bock"