Support Ticket #01587329 XVIII (corrected)

Today I have been testing as required by my friends at Linden Lab. This is the full report that I am sending to my dear friend Theresa Linden today. It is essentially a copy/paste from my SecondLife chat log.

I have corrected the post as I noticed my first stop at KMADD had somehow been lost (10:01-10:04 in the chat log).

Please do not forget to turn on your music at the bottom of the post before reading, as prescribed by +Eddi Haskell.

"Hello again dear Theresa,

I hope you are having a wonderful Super bowl weekend. I have been busy conducting the tests the developers recommended and am sending you a copy of the report with pictures enclosed.

So it seems the suggested changes have cured my repetitions of chat/purchases/teleports but instead I am crashing all the time. 

However, I will ask that you please keep the support ticket and the Jira open until I have tried again tomorrow, because there have been a few times earlier that I thought the problems were over but when I logged in the next day they had returned. 

I would also like to know how long I must keep the HTTP Textures unchecked and remain in the Male Test Avatar.

Hugs,
Bock
---

The Test Report February 3, 2013.
[2013/02/03 09:57] Bock McMillan: This is the Much Honored Bock McMillan, laird of Southern Charm and prince of Cascade Falls, speaking.
[2013/02/03 09:58] Bock McMillan: Greetings my friends at Linden Lab!
[2013/02/03 09:59] Bock McMillan: As you see from the enclosed picture (Test 1) I have unchecked HTTP Textures in the Develop Menu and I have also reverted to the Male Test Avatar.

Test 1

[2013/02/03 10:01]  Bock McMillan: Let the testing begin! I wish you all the best of luck in solving the problems I have encountered lately, may your intelligence, your skills and your creativity be with you in assisting me with these annoying problems.
[2013/02/03 10:02]  Bock McMillan: It is time for the first teleport, here we go!
[2013/02/03 10:02]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: We have now arrived at the KMADD store.
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:03]  Bock McMillan: Testing 123
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Ahhh as you see the repeats are still occurring
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Bock McMillan: Let us move to another sim
[2013/02/03 10:04]  Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/188/90/26

CRASH-BOOM-BANG

[2013/02/03 10:12] Bock McMillan: OK, I crashed soon after I arrived here at the Sey Main Store. The local chat did not go through. I have cleared my cache and come back to the last location.
[2013/02/03 10:13] Bock McMillan: I could not move either.
[2013/02/03 10:13] Bock McMillan: Both those problems seem to be gone now,
[2013/02/03 10:14] Bock McMillan: And it seems the chat is not repeating either...? But sometimes there is a short delay...
[2013/02/03 10:15] Bock McMillan: Let me try buying a Demo here
[2013/02/03 10:15] Second Life: :SEY =Mesh= Vest+T-shirt [DEMO ver.] owned by an unknown user gave you ':SEY =Mesh= Vest+T-shirt [DEMO ver.]' ( http://slurl.com/secondlife/GREED/116/147/26 ).
[2013/02/03 10:16] Bock McMillan: well no buy, but a single click gave me a single demo
[2013/02/03 10:16] Bock McMillan: Lets go back to KMADD and see what happens there
[2013/02/03 10:17] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/GREED/84/169/26
[2013/02/03 10:17] Bock McMillan: Back at KMADD
[2013/02/03 10:17] Bock McMillan: Lo and behold, no repeat?
[2013/02/03 10:18] Bock McMillan: I bought Shape Demos
[2013/02/03 10:18] Bock McMillan: and I actually only got one set
[2013/02/03 10:19] Bock McMillan: Lets try an IM
[2013/02/03 10:24] Bock McMillan: OK I am pasting in my IM with my son in-law Ziggy here.
[2013/02/03 10:25] Bock McMillan:
[10:22] Bock McMillan: Greeting son in-law! Be courteous as I am going to ask you to copy and paste our conversation so that I can send it to my friends at Linden Lab who are examining and trying to help me with my problems.
[10:22] Bock McMillan: Do you get repeats, darling?
[10:22] Ziggy Starsmith: no repeats at all you seem fine
[10:22] Bock McMillan: Yeahaaaaaaaaaaaaw!
[10:23] Bock McMillan: Could you please copy and paste?
[10:23] Ziggy Starsmith: ok 1 sec
[10:24] Bock McMillan: Thanks so much sexy!
[2013/02/03 10:26] Bock McMillan: Moving along
[2013/02/03 10:26] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Kmadd%20Enterprise/157/81/26 
[2013/02/03 10:26] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!

CRASH-BOOM-BANG

[2013/02/03 10:33] Bock McMillan: OK I crashed again and am back after clearing cache
[2013/02/03 10:34] Bock McMillan: As you see from the screenshot marked Test 2 I was at the Remembering Our Friends sim

Test 2

[2013/02/03 10:34] Bock McMillan: When I arrived there I could not chat in local and I could not move
[2013/02/03 10:35] Bock McMillan: With "could not chat" I mean, I sent a message in local but it never showed up on my screen
[2013/02/03 10:36] Bock McMillan: When I tried to move away from ROF to Moa, I crashed
[2013/02/03 10:36] Bock McMillan: I will go back to ROF now and see what happens
[2013/02/03 10:36] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Southern%20Charm/238/53/33
[2013/02/03 10:36] Touch For ROF iNFO OR TO JOIN gROUP:
Hello Bock McMillan!
[2013/02/03 10:37] Bock McMillan: Back again at ROF
[2013/02/03 10:37] Bock McMillan: This time I can chat and move
[2013/02/03 10:38] Bock McMillan: I will try donating by buying candle light for my Ars
[2013/02/03 10:39] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:39] Bock McMillan: Excellent, I only paid once and chat is still not repeating...
[2013/02/03 10:40] Bock McMillan: OK, I am buying another five weeks of oil for the candle
[2013/02/03 10:40] BDG - ROF - Gas Light (low Prim) V2: THANK YOU FOR YOUR KIND DONATION,WE REALLY APRECIATE
[2013/02/03 10:41] Bock McMillan: Working fine
[2013/02/03 10:43] Bock McMillan: Cannot seem to find the donation boxes here at ROF, they are not rezzing for me
[2013/02/03 10:43] Bock McMillan: I will come back another time
[2013/02/03 10:43] Bock McMillan: OK off to Moa
[2013/02/03 10:44] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Remembering%20Friends/91/128/21

CRASH-BOOM_BANG

[2013/02/03 10:49] Bock McMillan: OK back again after a third crash, see picture Test 3.

Test 3

[2013/02/03 10:50] Bock McMillan: I am now at Moa, I can move and I can speak in local
[2013/02/03 10:50] Bock McMillan: no repetitions either
[2013/02/03 10:57] Bock McMillan: OK I am going to a meeting at Second Pride HQ now, after I have reloaded my Inventory
[2013/02/03 11:00] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/Moa/67/198/81
[2013/02/03 11:01] Kiosk.Net Greeter: Welcome Bock McMillan! Enjoy your visit.

CRASH-BOOM-BANG

[2013/02/03 11:04] Bock McMillan: OK I crashed again here at Second Pride HQ, before crashing I could not see my local chat here and could not move either
[2013/02/03 11:04] Bock McMillan: Chat and movement work again
[2013/02/03 11:04] Bock McMillan: Hello everyone!
[2013/02/03 11:04] Rocky Constantine (rockridge.constantine): Hi Bock
[2013/02/03 11:05] Tylo Mabellon: hey Bock
[2013/02/03 11:05] Tylo Mabellon: hey Rocky and Axel
[2013/02/03 11:05] Khar (kharissa.indigo): Hi there Mister Bock
[2013/02/03 11:05] Doc Spad: Was your barber drunk or something Bock?
[2013/02/03 11:05] Axel-the-fox (axelfoxthefoxyfluff): Hi
[2013/02/03 11:06] Bock McMillan: You must excuse my appearances; I am following Linden Labs orders

Bock at the Second Pride meeting
(not included in the report to Linden Lab)

[2013/02/03 11:06] Axel-the-fox (axelfoxthefoxyfluff): he's wearing a box for a head
[2013/02/03 11:06] Doc Spad: boxes are easy to hold onto
[2013/02/03 11:06] Bock McMillan: Well, with that single addition of my own
[2013/02/03 11:07] Kyle Beckett: I'm back, but I will be invisible because I had to clear cache and reload inventory, lol
[2013/02/03 11:08] Rocky Constantine (rockridge.constantine): fun fun
[2013/02/03 11:08] Khar (kharissa.indigo): wb Kyle
[2013/02/03 11:08] Khar (kharissa.indigo): Hi SquirtN
[2013/02/03 11:08] Doc Spad: afternoon Squirt'n
[2013/02/03 11:08] Tylo Mabellon: sure Kyle... you just can't find anything to wear : P
[2013/02/03 11:08] Bock McMillan: Hi Kyle and Hello Squirt
[2013/02/03 11:08] Bock McMillan: Oh just so you all know, parts of this chat will be sent to Linden Lab - so mind your language...

EDITED OUT THE REST OF THE MEETING

[2013/02/03 12:19] Tylo Mabellon: i second Khar's motion to adjourn
[2013/02/03 12:19] Doc Spad: Those in favoir?
[2013/02/03 12:19] Khar (kharissa.indigo): aye
[2013/02/03 12:19] Tylo Mabellon: aye
[2013/02/03 12:19] Baz Ceawlin: aye
[2013/02/03 12:19] Tootsie Nootan: Aye
[2013/02/03 12:19] SquirtN Wonder: aye
[2013/02/03 12:19] Doc Spad: This meeting is adjourned
[2013/02/03 12:19] Kyle Beckett: aye
[2013/02/03 12:19] Khar (kharissa.indigo): Thank you all for coming
[2013/02/03 12:20] Bock McMillan: Thanks everyone, this has been a great meeting!
[2013/02/03 12:20] Doc Spad: Thank you everyone for being here...lending your voice and caring about Pride
[2013/02/03 12:20] Bock McMillan: Byeee
[2013/02/03 12:20] Second Life: Teleport completed from http://maps.secondlife.com/secondlife/N%20District/239/173/23

CRASH-BOOM-BANG

[2013/02/03 12:23] Bock McMillan: Ughhh when I teleported from the Second Pride HQ to home I crashed again
[2013/02/03 12:24] Bock McMillan: I could not chat in local and move before I crashed after I had arrived to home
[2013/02/03 12:24] Bock McMillan: then I crashed
___

Support Ticket #01587329 XVI (Updated)

Well I took the dear noob Cruella for a spin today to get the screenshots for dear Theresa Linden and my other friends at Linden Lab.

I have sent these pictures today.(As always, you can click the pictures to enlarge them!)

1. Bock speaking in local chat at Southern Charm

2. Cruella speaking in local chat at Sothern Charm

3. Bock in IM with brother in-law Dej at Southern Charm

4. Bock in local with Dej at Southern Charm

5. Bock at KMADD in IM with son Guyke Lundquist

6. Cruella at KMADD receives IM from Bock at KMADD

7. Bock at KMADD in IM with Dej

8. Cruella at KMADD in IM with Guyke

9. Cruella receiving IM from Bock at KMADD

10. Bock in local chat at KMADD

11. Cruella in local chat at KMADD

12. Bock buys a shape demo for 0 lindens at KMADD
(and please note in upper right corner that he pays 0 LD twice)

13. Cruella buys the same demos at KMADD and only pays once (see upper right corner)

When I went to my email to send the screenshots, there was a pleasant message from Theresa waiting.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

You are such a lovely person and I adore you. Thanks for working with me, and take your time. I look forward to hearing back from you.

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

I think I am in love but I played cool and sent her this message with the pictures in three batches.

"Hello again dear Theresa,

I am sending you 13 screenshots I took today with the help of Guyke and Dej. I could not recreate the double teleport thing that I have sent you a picture of earlier. As it seems I can only send you six pictures at a time I will send the other 7 after this.

Please tell me if you need a screenshot of something else, my brain is still a bit mushy LOL

HugsBock"
---

Update, late Sunday morning (CET)
When I woke up on Sunday there was a new email from dear Theresa Linden waiting for me.

"A comment has been added to your Case..

Case: 01587329

Avatar: Bock McMillan

Type: Other Inworld Issues

Status: Information Requested

  Hi Bock,

I know you are sleeping so I will be quiet...shhhhh... lol!

I just have one more question for you before we move your info on to the developers.  I will gladly create a Jira or add your information to the existing Jira related to this issue.  The only problem with that is since public JIRA went internal only back last September, residents are only able to submit and see their own Jira. If I create it, you will not be able to get the updates and communicate directly with Alexa or the developer investigating it. I would be the middle man between you and them and that can may delay some of the process if you aren't speaking with them directly.  I would highly recommend you submit your own Jira ONLY for this reason, and if you need help I can gladly help you with it.  But either way, I will help you.  Please let me know how you would like to proceed.

Warm regards,

Theresa Linden"

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I have just sent Theresa the following answer.

"Hello Theresa,

I would very much prefer to have you as the middle man even if it should mean a little delay. I am not fluent in IT-nese (That is actually one of the reasons my brain had turned to mashed potatoes on Friday, I have become involved in two projects at work which forces me to communicate with our IT/personnel and they speak the most atrocious IT–Swenglish, i.e. a mixture of IT terms and vocabulary in both Swedish and English that becomes totally confusing to me). You and I communicate well, so I would prefer to keep it like that, if that is OK with you and Linden Lab.

I have been thinking a lot on the problems and will probably send you something soon to be relayed on to the developers, if I think it's worthy of your and their attention. I am after all only a rational man and not well-versed in the workings of any programs or computers.

So in summary, please, please stick by me in this until the end!

Yours,

Bock"

Support Ticket #01587329 XII

Illustration from Vintek.net

"Hello Theresa,

I hope you had a great weekend and Inaugural Day.

Let me give you an update on what has been going on and the results of my testing with invaluable help from my family members Guyke Lundquist and Dej Mycron. They have been very patient and supportive and have also given me assistance through it all.

On Thursday evening, after I had pulled down the bandwidth on Bock from 1,500 to 500, as recommended by Alexa in the Jira, it seemed that we might have gotten the problem in hand. The repetitions in local chat, IM and payments seemed to have gone away even at laggy stores and I was very happy but did not dare rely on it until further testing had been made, so as you may remember I told you I was cautiously optimistic.

Friday and Saturday I spent in first life nurturing an end-of-the-workweek-coma on Friday and a head splintering headache on Saturday.

When I returned to SecondLife again on Sunday the repetitions also returned when I left the home sim without any of the settings being changed (i.e. the bandwidth was kept at 500 initially). I then got so frustrated that I yanked up the bandwidth to 5,000 and went to a two hour long membership meeting of the Second Pride. Lo and behold, I did not repeat once, neither in local chat, nor in IM.

However, after the meeting had finished I went out shopping and to my utter dismay and confusion the repetitions returned again, first at 5,000 and they remained even after I had pulled down the bandwidth to 500. This happened while testing at the stores of KMADD, Burley, Kalrau and Greed (Sey). When I was at Greed Guyke suggested I create a new alternate account and that we do some parallel testing with the new account and Bock. So I created LadyCruellaMcMillan (someone had been talking with me about animal-abuse earlier that day). Well, the strangest thing happened while Bock kept repeating in local chat and IM and with payments the new Lady Cruella had no problems at all, none in the least.

This got me totally confused and to the brink of total madness (as you may notice I sometimes like to exaggerate wildly). I had two accounts running on the same computer, one with problems ad one without! Well, even if I was not quite at that point I was still feeling absolutely despondent and felt that we would never get control of this problem. We stopped the testing for the day and I ended it with deleting everything in my Inventory that I had amassed since September 2012. Luckily I have not been shopping a lot lately...

I am going back in today, feeling refreshed and eager to try again. I will get back to you with a new report on the results later today.

Hugs,
Bock"

The Men´s Dept

(via Watch and Wear)

"Running monthly beginning April 7, 2012, The Men’s Dept brings designers together to showcase wares geared towards the men of Second Life."

The Men´s Dept (SLurl)

Designers: 
SHAG
KMADD
CHEERNO
22769
ABISS
POST
FRUC
ACID
HAVOK
SLEEPY EDDY
PIXLIGHTS FACTORY
RAZORBLADE JACKET
PDA
LEVEROCCI BALACLAVA!
...

I am hoping to meet Apmel Goosson, Frostland Beornsen and all the other male fashionistas there!

C O L O R S at KMADD

Soon after I had logged inworld I got a notice in the KMADD Group about a fashion show. I haven´t been to one of these events for a very long time, so I thought to myself "Hell, why not?" and off I went.

The lag was of course atrocious in the beginning, but once they had restarted the sim things got much better. When I got back to the show I grabbed the first empty seat I saw hoping that no one was already sitting there.

As it turned out I ended up besides this very interesting looking man, who´s name was Dark Hennesy.

Following my usual urge, I checked out his profile and realized he was a part of the DeeTaleZ (SLurl) fashion company and actually partnered to that company´s owner and designer Steffi Villota. No wonder he looked so interesting.

Suddenly someone sat down on my right and I knew his name already, it was Frolic Mills of The Best of Second Life (BOSL).

So here we are sitting all lined up and hobnobbing, Frolic of BOSL, Bock of BMcM and Darki of DeeTaleZ. I am sure the other two had never heard of or seen me before, although I have seen Frolic around SecondLife several times earlier.

Da guyz, fashionistas

The show began with a few words from the MAD in KMADD, Maddox DuPont, who welcomed us and told us about the various designers in the evenings show. His whole style for the evening was well suited to the name of the show.

I will start by showing you the male looks, I got most of them on camera (except the last one due to a crash). The comments under each picture are my immediate thoughts when I saw the models.

Good only for a sports themed party

Oh well....ok...I guess...

Seen it before

Beautiful (This is the men´s look I liked best)

Ughhhh! Yikes! You cannot be serious? Imaginative and the blue is nice.

Yawnnn!

I totally hated the boots and the visor

All in all not too bad, but I must admit that I am still not particularly thrilled by mesh-details in men´s fashion.

As I have probably told you before, but I much prefer clothing that adapts to the body instead of the other way around. I also like it when clothes flow like natural material (cloth, leather etc.) instead of appearing like one is wearing armored plate as a gladiator or a knight in medieval times.

Now for the women´s looks. As usual these were more imaginative, creative, funny and beautiful.

Beautiful

Nice colors but whats new?

Fun - but still hate the Trekkie visor

Woohoo - this and one of my jester hats, perfect!

Very classy! My favorite in the women´s looks.

Huh, nice red but then what...?

Nice but old

Menswear Fashion Week, March 26

MONDAY March 26th, 2012
2 PM -3 PM SLT Vitamen, Splendeurs, Lazybum, Akeruka, Shag Fashion Show

5 PM -6 PM SLT KMADD Underwear Fashion Show

6 PM - 8 PM SLT, KMADD Industry Party 

SLurl to Menswear Fashion Week 2012

I wish to emphasize that this blogger does not receive and will not accept gifts or other rewards from any of the participants of the Menswear Fashion Week 2012 or from any other person, corporation or association.

Saturday Crashorama

Well, I have now officially had my worst evening in SecondLife since the very early days.

I was going to give you all a show and tell from a gathering of fashionistas and designers for the inauguration of the new KMADD Lounge (SLurl) with the launch of L’Homme, a new style magazine for men.

But alas there will be no report from that event where I rubbed shoulders with SLebrities, nor will you get to see any pictures of the gorgeous redhead I saw at the party because every time I tried to take a picture I CRASHED. And even if I didn't try to take a picture I CRASHED. And then I CRASHED again and CRASHED again and finally I CRASHED one more time. So I gave up went to my home sim, talked a little with my brother in-law Dejerrity and then logged off.