Support Ticket #01587329 X

Illustration from EPKhosting.com

During the past night I received two emails from my dear Theresa Linden.

The first one was sent at 00:31 CET (3:31 PM SLT).

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hi Bock,

You and I work well together as a team. I have to say, you are one of the most helpful SL cases I have ever come across! I only wish I could resolve this for you once and for all, but since I was not able to replicate this issue as your avatar inworld it is hard. I was thinking about having a developer look at this issue through a Jira case, but if like me if they can't replicate these issues, then I don't know how much more help we can be.

Is there any way to see if your ISP can run a check on your connection? Is there a friend's computer that can be tried to see if you are able to replicate the issues from that same connection, different computer?

Thanks Bock, let me know...

Theresa Linden
Second Life Support

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)

The second one was sent at 02:18 CET (5.18 PM SLT).

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Bock,

Good news! Someone filed a Jira on this issue today, and I have discovered now two other residents who have this issue now. You may not be able to see the Jira, but here it is: https://jira.secondlife.com/browse/BUG-1343. If you are not able to see or post to it, please let me know. This is what a developer had to say about this issue without having a bunch of details of the users specs:

Alexa Linden added a comment - 14/Jan/13 1:26 PM
The symptoms suggests this is related to packet loss in your network/internet connection: If you are on a wireless connection, try a wired connection to see if it solves your problem. Reduce/lower the bandwidth setting in Edit -> Preferences -> Network 

Could we try this last part and see what happens? Reduce/lower the bandwidth setting in Edit -> Preferences -> Network. If this does not help the situation, let me know, and we will need to update your info to this Jira. 

Thanks Bock,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

I sent this response to my dear friend Theresa when I had read her messages.

"Hello again Theresa,

I was not permitted to read the Jira or post to it. However Alexa Linden is an old acquaintance of mine. We have met on several occasions in-world and her first life husband with the SL name Taco Rubio is an old friend of mine. The three of us have usually met at the Swedish Lucia celebrations on December 13 at the Swedish Embassy in SL because Taco has been a member of the traditional pageant since its first time in SL. Unfortunately the pageant was cancelled 2012 and the Swedish Embassy was shut down on January 1st 2013 so 2011 was the last Lucia Pageant on the Swedish Embassy sim.

If you should happen to run into Alexa, please convey my greetings to both her and to my dear friend Taco.

I am hardwired and have my bandwidth set to 1500 on my SL-viewer at the moment. When I get in-world I will reduce it to 1000 and we shall see what happens. However, throughout the time when I have had these problems I have from time to time checked the performance thingy (the one under Lag Meter) and I have especially looked at the packet loss - I don´t know why really, maybe it was something someone told me - but I could never see that happening. All the same I will do as you ask me to and reduce to 1000 at first, and then try even lower bandwidth if that doesn´t help. I will tell you how it works out a.s.a.p.

On your questions in the previous email today I would like to say, that of course I could ask my ISP to run a check on my connection if I only knew what to ask them to check for. As far as trying on another computer, I will ask around and see if I can get to use a friends computer for an experiment. I will get back to you a.s.a.p. on this also.

From my point of view Theresa, you have been extremely helpful, kind and it has been a great pleasure to work with you. Then again I have always been exceptionally well treated whenever I have been in contact with customer support at Linden Lab. Alas the two I had most contact with Belinda Linden and Keira Linden have both left, Belinda during the terrible layoffs by M Linden and Keira later for unknown reasons.

Of course I hope we will - and still believe we can - resolve the problems I am having but even if we shouldn´t I am convinced that you have done everything possible from your end to sort it out and that they have nothing to do with the viewer or SecondLife itself. The rest will be up to me.

I hope to be able to get back to you soon, Theresa!

Bock"

I´m Back Again

If you've got my number call me, maybe...

Well, I had a good time in Stockholm even if it was cold like a freezer. I had some action too, I was actually flirted with by no less than two guys, probably pity-flirts but still... It felt good and gave me a bit of a boost... but I did not give out my number. 

Hacking

(via +Joe Jervis at J.M.G.).

Here I was thinking that hacking was never a good thing, could I possibly need to revise my opinion?


W.T.G. Anonymous!

I'm Outta Here...

Well, only temporarily because I am logging into first life and flying to Stockholm this evening for a meeting there tomorrow. I will be back with ya´ll tomorrow evening!

Take care, be safe and always remember that I love you!

On "Word Verification"

I have just managed to leave a comment on another blog. It took me seven (7) attempt to get the comment posted because the bloggers had chosen to avert spam-comments by activating "Word Verification" on their blog.

As some of you may know my vision is impaired, by congenital hyperopia and by emerging cataracts, making it almost impossible for me to interpret the blurry images of street numbers and intricately interwoven letters and numbers that must be entered to get a comment published.

After my horrible experience today I have decided that bloggers who choose to activate word verification on their blogs will no longer be worthy of my wisdom or wit.

In my own experience Blogger already recognizes 90-95 % of the spam-comments and the few that slip through are easily removed so I cannot really see any valid reason for activating that silly option.

Support Ticket #01587329 IX (Updated II)

My conversation with Theresa Linden continues:

Illustration from Neaspec

"A comment has been added to your Case.. 

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hi Bock,

I am racking my brain here. Before this started happening a few weeks or more back, had there been any changes in connection or software/hardware, or anything on this computer that you can recall? Are you okay with checking with your ISP to make sure connection is working as it should?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

To which I responded

"Hello again Theresa,  

Believe you me, I have been wracking my brain also. The only thing I can think of is that it could possibly coincide with the time when I updated my graphic drivers to NVIDIA GeForce 580 GTX 310,90, I am not certain though...  

Nothing else has been updated except the Windows updates that come every third week or so.  

Bock"
---

UPDATE 1: And then a bit later I sent this:

"Dear Theresa,

I am going to download and install a previous graphic driver (GeForce 306.97 Driver which I have used in October 2012 before the problems occurred) and see if that helps! I will get back to you a.s.a.p.

Bock"
...

UPDATE 2: And later again...

"Theresa,

Well that goes to show how little I know about computers ;) That downdating changed nothing at all, everything is as bad as it was before.

Bock"

Support Ticket #01587329 VIII

I just got another email from the diligent Theresa Linden at Linden Lab, who is working on my ticket.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hello Bock,

Thanks again for the updates. I was wondering if there was another computer at your location that can be tried to see if you have the same results?

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

My response was:

"Hi Theresa,

No , this is the only computer I have at the moment.

Bock"