Today I got the weekly newsletter from the Calas Galadhon group in SecondLife. In it my friend Ty Tenk, owner of the Calas Galadhon Park sims together with his partner Truck Meredith and gardener extraordinaire, tells us about the how the excellent customer services of Linden Lab came through for them after a recent mishap.
Ty tells us he was cleaning up at the wonderful Misty Mountains sim, and was returning stuff that visitors had carelessly left there, when he by a mistaken click on the mouse ended up sending back all of the beautiful sim to his own inventory. The woods, streams, grasses, flowers, animals - in short everything!
Ty called the customer service at Linden Lab and within thirty (30) minutes of his call for help the sim was rolled back and everything was restored to it´s former pristine condition.
In spite of the constant badmouthing of the customer services at Linden Lab going on among some residents, I have always maintained that they do a great job and handle the issues presented to them with as much speed and empathy as possible in the given circumstances. This just - once again - proves my point.
...and guess what, Ty didn't even have to tweet Rod Humble once!
they are faster than the speed of light when a HUGE ammount of $$ is involved
ReplyDeleteLove you always, BIL, I sent you an e-mail!
ReplyDeleteThis is actually highly unusual for Linden Labs -- rollbacks are difficult to order. However, I am glad that they did this --- its a gorgeous sim and it would be a shame to lose it.
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