Well, I didn't until today. I have wasted most of my day trying to reach my Internet bank and have been told that I do not have the correct card holder. This problem seemed to be known to my bank and there were instructions about how I should handle it. I followed the instructions meticulously and to the letter and still got the same error message "Incorrect card holder".
After removing and re-installing the shitty programs 15-20 times and a nap to release my frustration, I finally caved in and called customer support.
The friendly guy on the other end first tried to take me through the steps that were published on the banks website, I snapped at him that I had already done those steps 200 times (mildly exaggerating) and they did not help me.
He then asked me if I had a new computer, which I answered in the affirmative. He then went on to ask me if the USB port I was using was blue. The question amazed me because I thought a USB port is a USB port is a USB port. Apparently that is no longer true, there are now blue USB ports and non-blue USB ports, and I needed a non-blue one for my banking card holder.
When I found a non-blue port on the back of my computer everything worked fine. I thought I heard a silent giggle when I hung up after thanking the support guy.
The call with customer support lasted about five (5) minutes, I am considering suing my bank for the mental pain and distress and emotional anguish they made me suffer and the time wasted for not informing me about the blue and non-blue USB ports on their website. (No not really... I hate those frivolous and costly lawsuits, but I will make sure to send them a not so sweet e-mail about it.)
