Support Ticket #01587329 VII

The adventure continues and the plot thickens... Today I sent the following email to my friend Theresa Linden at Linden Lab.

Illustration from autocab International

"Hello again Theresa,

When I did the self-tests you have asked me to perform with the test avatar I got the following results, nothing has been attached.

I do not get the repeats when I am chatting from my home sim (Southern Charm), neither in IMs nor in local chat. However if I go to a laggy sim (KMADD or a party sim) I still immediately get repeats of my own chats in local chat and those I talk to tell me I repeat in IM.

I also get the repeat teleports when I go from the laggy sims back to Southern Charm. When I have already successfully teleported back to Southern Charm I get this pop up (see picture Teleport message).

During this whole experience I have tried scanning for virus with both the program I have installed on my computer (PC Tools Internet Security) and several of the online virus-scanners (f-secure, Trend Micro etc.), at the suggestion of friends I also tried a free trial of the program Malwarebytes Anti-Malware.  None of these could detect any infection.

As some of my friends had told me about a Trojan that could settle in my keyboard I late last night made a search for a program that could detect and remove such a threat. I found and installed the program Spy Emergency, using this program two infections were detected VX2 ABetterInternet and Trojan Win32 Malware. These were removed in the recommended fashion and then I tried out Bock again, but the results were the same as I have reported above.

I am once again anxiously awaiting your recommendations on further actions.

Hugs,

Bock"

P.S. to my email earlier today.

"Hi again Theresa,

I forgot to mention that my payments are still repeated when I am in a laggy region but not when I pay from my home sim.

Hugs,

Bock"

Support Ticket #01587329 VI

Illustration from Omnitechsupport

During the past night Theresa Linden has been putting Bock through another set of trials ordeals, whereupon she sent me the following email:

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hey Bock,

It is a pleasure helping you. You are so cooperative and understanding! I have logged in your account again today and it was also cooperating well. Just to make sure the issue causing the problems was not something on your avatar, I have detached everything from him, and also turned you into a test male.

What I would like you to try is seeing if you encounter the same issues when you are in this test avatar status. If you do right away, let me know and feel free to attach as normal. If you do not, slowly start attaching things one at a time starting with skin, shape, so on and so fourth, while testing your issues. Please let me know how this experiment goes!

Thanks so much for your time,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

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The coming weekend I will do as Theresa has asked me and then report back to her. Please, keep your fingers crossed!

...but to night I am going out in first life to celebrate an 80th anniversary. Take care my darlings and we will meet tomorrow!

Support Ticket #01587329 V

Illustration from Sidel.com

Theresa Linden of the technical support team at Linden Lab is diligently working on trying to help me with my problems. When I woke up this morning I had the following message from her in my mailbox.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hello Bock,

You are too funny! Your internet speed is pretty awesome, so we can rule that out, lol! I was wanting to try one more thing with your avatar if you didn't mind. Just one more test to rule out inworld contribution to these issues. I again appreciate your patience. Once you comply, you will receive an email advising you that the action is taking place so that you don't login when we are testing, then another email letting you know when we are done. When you're logged out and ready to go, respond to this case and we will get started. If you do not see that email from me, don't worry and go ahead and use your account. If I don't get to it tonight, I will return Thursday since I am off Tuesday and Wednesday, and conduct the test then.

Thanks again!

Theresa Linden


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

---

As I was only half-awake my response was short and sweet.

"Hi again Theresa,

I don´t mind at all, please go ahead and test at your convenience!

You cannot imagine how grateful I am for you trying to help me out.
Bock McMillan"

As there was no new email from Theresa waiting when I got home, I should think she did not get my answer before she went off on her short but well-earned days off (or other activity).

Support Ticket #01587329 IV

Illustration from Omnitech Support

Between 5:35-6:07 AM this morning (CET) I received three messages from Linden Lab. The first one informing me that they were going to disable my account while running their tests with Bock, the second one  informing me that my account was restored to me and the third one is the one below..

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested

Hello Bock,

Thank you for allowing me access to this avatar inworld. I was able to run tests on everything you reported wrong in the attached file. The good news is I was not able to duplicate any of the issues reported, which means nothing is wrong with your avatar!

-Repetition of my chat in local: Negative (tried in different regions including home) -Repetition of my chat in Instant Message: Negative (IM test to two different Lindens online) -Repetition of payments: Negative (sent a payment to a Linden and received it back, once each time) -Involuntary movement: Negative (dancing in an SL club)

This is good to know, but now we need to know what is causing this to happen on your end. If you don't mind, I would like to ask for some more info from you. Can you please go to www.speedtest.net, and please begin at test. What I would like to know then is what your Upload and Download speed reports. If you can please reply with that info when you have it, that will be great!

Thanks for your time,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

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As soon as I had read the emails I immediately ran the speed test and sent the following response.

"Hello Theresa,

I hope you were gentle with Bock, he is not used to being handled by women. Nonetheless I was happy to give you access to Bock so that we can hopefully get to what causes these problems when I run him myself.

I have run the test at Speedtest.net with the following result 

Download 88. 57 Mb/s 

Upload 9.68 Mb/s 

Ping 9 ms

Thank you so much for your assistance in this matter,

Bock McMillan"

Support Ticket #01587329 III

Illustration from Sangoma

Things are moving along well with my support case despite the weekend. I got the following email today.

"A comment has been added to your Case..

Case: 01587329 
Avatar: Bock McMillan 
Type: Other Inworld Issues 
Status: Information Requested 

Hi Bock ---

Thanks for the additional info. What I need to try now is seeing if I encounter the same problem when I have access to your account. If you are ok with me performing this test, please reply back that I have your consent.

Once you comply, you will receive an email advising you that the action is taking place so that you don't login when we are testing, then another email letting you know when we are done. When you're logged out and ready to go, respond to this case and we will get started. We do not need your password for this.

Hope to hear from you soon,
Theresa Linden


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329 

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
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I sent the following response as soon as I saw the e-mail (at 4 AM in the morning my time when I woke up to "wash my hands").

"Hi Theresa,

You have my full consent!

Yours,
Bock"
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P.S. In hindsight I wish I had asked Theresa to be gentle with me, because as a Kinsey type 6 this would be my first time with a woman. It´s been bugging me since I sent the email...

Mesh-Monster or A Support Ticket #01587329 Experiment

Today I made an experiment to check what would happen if I allowed my stepson Guyke to take Bock for a spin on his machine. Would the problems I have encountered in-world for the last two months still occur? I also told him that while he was at it, he might as well equip me with some of the mesh-clothing he loves so much.

Well, as it turned out none of my problems occurred when Bock was run on Guyke´s machine, no repeats in local chat or IM, no double teleports, no double purchases etc., etc. And he also got me an outfit from KalRau that I love, I may have to reevaluate my attitude and resistance towards mesh-clothing after all.

When I once again took over Bock the problems came back again. So I guess it means something but I cannot imagine what, except that the issues are connected to me and my machine rather than to SecondLife.

WARNING Just a word of advice in closing, only let someone you trust totally, absolutely and without any reservations take your avatar for a spin.

Support Ticket #01587329 II

Illustration from Everest.ca

Today I received the following response on my support ticket from Linden Lab.

"A comment has been added to your Case..

Case: 01587329

Avatar: Bock McMillan

Type: Other Inworld Issues

Status: Information Requested

  Hello Bock,

I want to first thank you for providing so much helpful and needed information about this case. I wish more cases were in depth like this one.  I am very sorry to hear about these issues you are having and this situation is very unique.  I do have a question for you that I could not see an answer for:  Are you using a Hardwired or Wireless internet connection?  I will probably have more questions, but this is very vital, and I wanted to start here.  Thank you for any additional info you can contribute!

Theresa Linden

Second Life Support

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"

....

I sent the following answer.

"Hello Theresa,

I am using a Hardwired Internet connection.

I have also tried out my alternate accounts all of them seem OK except for one other that gets the same repetition in local chat. However I do not use those accounts much at all and it has only been on the home sim so the value of this discovery is limited I should think.

Another thing I would like to add, is that it seems like I the system tries to repeat my teleports also, because after every time I have teleported I now get a pop up telling me that teleports are blocked. This happens when I am actually at the place I wanted to tp to.

Kind regards

Bock McMillan"

Support Ticket #01587329

Illustration from Farend´s website

I finally lost patience with the problems I have been having for more than two months (see my previous post Technical Malfunctions) and submitted a support ticket to my darling tech-geeks at Linden Lab, even if many have told that they themselves - or someone they know - have had similar issues that suddenly stopped after awhile.

I got the following confirmation via email from Linden Lab..
--
A new case has been created
Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: New

To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I will keep you updated on the progress of the case.

Phone Scam

I had heard about this scam for awhile, but nothing remotely adventurous ever happens to me so I didn't think more of it.

The guy calling me early this morning spoke broken English in an Indian or Malayan accent and told me he was from a "Microsoft Support partner". I could hear he was in a call-center of sorts because there were many talking around him.

The company had received a warning that my computer had been infected with some really bad virus. I was not to worry though because he was calling to help me remove it from my computer. If I would please start my computer he would help me at once and my computer would be virus free in a few minutes.

I was relieved that I had heard of this scam, so I knew exactly what to do. I thanked him kindly for his amicable offer and told him I had the situation under control. As I said "Goodbye" to him he was shouting at me not to hang up.

If it had been later in the day (phoning before 9 AM on a Saturday morning is criminal. or should be) and I had been more alert I think I would have listened to him and then pretend to start a sex chat with him. I would have begun by telling him he had a sexy voice. Next I would ask what he was wearing and and what his body stats were. After that I would ask him to remove a garment, just for me... etc., etc.